> Markdown version of [/jobs/ext/2433261-computer-support-associate](https://www.wearedevelopers.com/jobs/ext/2433261-computer-support-associate). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Computer Support Associate - **Company:** Cube hub - **Location:** Moline, IL, United States - **Experience:** Expert - **Salary:** $58,240.0 - $62,400.0 - **Contract:** Temporary to permanent - **Skills:** Cyber Security, Computer Maintenance, Data Centers, Monitoring of Systems, PC Tools, Issue Tracking Systems, Network Monitoring, Web Applications, Information Technology, Server Operating Systems & Platforms - **Published:** August 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=cea5090bb051e23a ## About the Role * Education: High School Diploma or equivalent required (Degree in Information Technology, Computer Science, or a related technical discipline is preferred). * Core Technical Experience (5+ Years): * 5+ years of hands-on experience in IT infrastructure support, event monitoring, incident management, and change management workflows. * Demonstrated experience analyzing, selecting, and applying IT infrastructure solutions within an enterprise environment. * Technical Domain Knowledge: Proven understanding of enterprise networking fundamentals, server environments, computing security concepts, and data center operations. * Software Literacy: Proficiency in standard desktop tools, intranet/internet applications, and incident tracking software. * Communication & Collaboration: Excellent verbal and written technical communication skills to collaborate with cross-functional IT teams and business partners. * Note: Candidates must be US Citizens or Green Card Holders. Visa sponsorship is not available now or in the future for this position. * Note on Role Fit: Basic help desk / end-user desktop support experience alone is not sufficient; candidates MUST demonstrate dedicated IT infrastructure monitoring and event triage experience. Preferred Qualifications * Direct experience in mainframe job network monitoring and automated event management tools. * Knowledge of ITIL frameworks (Incident, Event, and Change Management)., * Are you a US Citizen or Green Card Holder? (Note: Visa sponsorship is unavailable for this placement now or in the future). * Do you have 5+ years of dedicated IT Infrastructure support experience, including real-time monitoring, event management, and incident triaging? ## Description We are seeking a skilled Computer Support Associate II - IT Infrastructure to join our data center operations team in Moline, IL. In this role, you will perform real-time monitoring, event management, incident triaging, and change execution across enterprise IT infrastructure systems. Moving beyond basic end-user help desk tasks, you will monitor mainframe job networks, analyze infrastructure events, resolve low-to-medium complexity system incidents, and ensure the continuous uptime of critical business technology networks., * Infrastructure Monitoring & Event Management: Actively monitor mainframe job networks, server infrastructure, and enterprise IT application domains to maintain continuous operational stability. * Incident Triaging & Problem Resolution: Perform real-time incident analysis and triaging; resolve system issues using documented decision paths, or escalate out-of-scope technical failures appropriately. * Change Management Execution: Track, collaborate on, and execute routine changes and improvements to IT infrastructure components in alignment with established enterprise ITIL processes. * Data Center & System Administration: Maintain process logs, incident reports, system utility files, and asset records; assist with routine hardware maintenance and software updates. * On-Call & Shift Flexibility: Support flexible shift handovers and participate in on-call rotation schedules (including potential 24x7 coverage as required by business operations). ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Wolfenstein 3D Postmortem](https://www.wearedevelopers.com/videos/525-wolfenstein-3d-postmortem) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Building with IBM Bob](https://www.wearedevelopers.com/videos/100275-building-with-ibm-bob) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)