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# IT Support Technician

- **Company:** GRANADE, INC.
- **Location:** Opelika, AL, United States
- **Experience:** Starter
- **Salary:** $38,000.0 - $50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Dynamic Host Configuration Protocol, Domain Name System (DNS), IP Addressing, Cloud Services, Security Software, Virtual Local Area Networks, Wireless Access Point, Wi-Fi Technology, Break Fix, Firewalls (Computer Science), Workday
- **Published:** August 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2ff8be863821fa14

## About the Role

* 1-3 years of IT support, helpdesk, break-fix, internal IT, or MSP experience preferred
 * Strong troubleshooting and problem-solving skills
 * Comfortable supporting clients by phone and onsite
 * Hands-on Windows and Microsoft 365 support experience
 * Basic understanding of IP addressing, DNS, DHCP, switching, Wi-Fi, and VLANs
 * Comfortable with hands-on IT work and equipment rooms
 * Able and willing to travel to local client sites during the workday
 * Dependable, organized, and able to work through problems independently
 * CompTIA A+, Network+, Microsoft certifications, or similar credentials are a plus
 * MSP experience helpful but not required

## Description

Granade Technology Solutions is looking for an IT Support Technician who wants to do more than work from a script and escalate tickets.

This role combines frontline helpdesk support with hands-on field work. You'll answer support calls, work tickets, troubleshoot Windows and Microsoft 365 issues remotely, and travel to client sites when hands-on work is needed.

We're not looking for someone who already knows everything. We're looking for someone who troubleshoots logically, communicates well, follows established processes, and learns quickly.

Duties

 * Answer incoming support calls and provide frontline technical assistance
 * Monitor, respond to, and document support tickets in our PSA system
 * Troubleshoot Windows, Microsoft 365, printers, networking, and common end-user issues
 * Provide remote support and recognize when an issue needs to be escalated
 * Travel to client sites for onsite troubleshooting and hardware installation
 * Install and replace PCs, switches, wireless access points, firewalls, and other IT equipment
 * Work with senior technicians during more complex troubleshooting and installations
 * Build and provision new PCs using established processes and tools
 * Communicate clearly with clients about problems, progress, and next steps
 * Document completed work and update technical documentation when appropriate, This role offers exposure to technology you may not get in a large corporate or university helpdesk. You'll work alongside experienced technicians supporting Microsoft 365, Entra ID, networking, firewalls, Wi-Fi, cloud services, endpoint management, cybersecurity tools, and more.


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