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# Technical Support Specialist

- **Company:** Measurement Technology Group, Inc.
- **Location:** Greenwood, SC, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Firmware, Issue Tracking Systems, Modbus, Salesforce.Com, Os Ticket, Process Control Systems, User Administration
- **Published:** August 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8a64c5edf255d3f2

## About the Role

* Technical Aptitude: 1-3+ years of experience in technical support, field service, or customer support within manufacturing, electronics, or industrial control systems.
 * Domain Knowledge: Basic understanding of electrical/mechanical principles, signal outputs (e.g., 4-20mA, pulse, Modbus), or meter calibration concepts.
 * Troubleshooting Mindset: Strong analytical skills with the patience to guide non-technical users through complex technical steps.
 * Communication: Excellent written and verbal communication skills; ability to remain calm and professional under pressure.
 * Software Familiarity: Experience using CRM/ticketing software (e.g. Salesforce) and basic diagnostic software tools., * Associate degree or technical certification in Electronics, Electrical Engineering, Mechanical Engineering, or a related trade field.
 * Hands-on experience with flow, power, water, gas, or process measurement equipment.
 * Spanish speaking abilities is a plus.

## Description

* Customer Support: Answer inbound technical inquiries via phone, email, and live ticket system regarding meter operation, installation, configuration, and maintenance.
 * Troubleshooting & Diagnostics: Methodically isolate hardware, firmware, communication, and wiring issues to guide customers toward swift resolutions.
 * Technical Guidance: Assist field technicians and engineers with real-time support during installation and commissioning.
 * Documentation & Feedback: Log customer issues and resolutions accurately in our CRM/ticketing system; report recurring defects or technical trends to our Quality and Engineering teams.
 * Product Education: Create user-friendly FAQs, knowledge base articles, and simple troubleshooting guides for common customer queries.


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