> Markdown version of [/jobs/ext/2433383-end-user-support-specialist](https://www.wearedevelopers.com/jobs/ext/2433383-end-user-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # End User Support Specialist - **Company:** Point32Health, Inc - **Location:** Canton, MA, United States (Remote available) - **Experience:** Starter - **Salary:** $45,864.0 - $68,806.0 - **Contract:** Permanent contract - **Skills:** Software Deployment, Software Engineering, Peripherals, Computer Equipment, Information Technology, Laptops, Servicenow - **Published:** August 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=058629655689deb7 ## About the Role * Required (minimum): High School Diploma * Preferred: Bachelor's degree in a related field Experience * Required (minimum): 0-1-year experience in related field * Preferred: 1-2-year experience in related field, * Requires strong technical skills and aptitude for learning new software programs, performing hardware and installing applications. * Requires strong analytical and problem-solving skills, decision-making ability and the ability to work well under stress and time pressures. * Requires strong interpersonal skills. * Requires the ability to effectively communicate with customers and provide high quality customer service and support. Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel): * Must be able to work under normal office conditions and work from home as required. * Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations. * May be required to work additional hours beyond standard work schedule.\ * Hybrid workforce available The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time. ## Description Provide technical and break/fix support for all End User hardware and software; peripherals such as printers, and mobile devices; respond to incoming incidents: diagnose and troubleshooting problems; coordinate End User hardware and software installations, and provide end-user training on desktop hardware, software, and telephone systems. Support asset functions (imaging, wiping, equipment deliveries and setup, task management in ServiceNow, support end user lifecycle management as requested)., * Diagnose and resolve End User devices/peripherals related to hardware and software issues logged as incidents into the ITSM * Install, configure, maintain, and upgrade end user devices including laptops, printers and mobile devices in a highly secure networked environment * Perform client software installation and configuration * Provide end-to-end user endpoint support from request through deployment, including receiving, imaging/configuration, assignment, returns/recovery, and secure disposition, keeping device records current * Support compliance by following standard software deployment practices and ensuring device and software records are accurate; escalate exceptions as needed * Maintain the highest-level possible technical computer systems technology skills/knowledge with constant education through individual CBT and/or classroom (physical and/or virtual) * Participating in onsite drop in End User support * Other duties and projects assigned. ## Related Videos - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Does The Tech Industry Have The Best Work-life Balance?](https://www.wearedevelopers.com/magazine/427-does-the-tech-industry-have-the-best-work-life-balance)