> Markdown version of [/jobs/ext/2433575-lead-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/2433575-lead-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Lead Desktop Support Technician - **Company:** TEKSYSTEMS INC. - **Location:** Tracy, CA, United States - **Experience:** Expert - **Salary:** $62,400.0 - $72,800.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Cyber Security, Computer Networks, Desktop Computing, Linux, Domain Name System (DNS), Virtual Private Networks (VPN), Local Area Networks, Network Troubleshooting, Linux System Administration, Microsoft Office, Windows Servers, Networking Basics, Software Engineering, Software Systems, TCP/IP, Wide Area Networks, Network Switches, Computer Networking Systems, Enterprise Software Applications, Software Troubleshooting, Peripherals, Firewalls (Computer Science), Information Technology, Laptops, Firewall Services Module - **Published:** August 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=347d1206d500d54b ## About the Role * Proven experience in desktop support roles with demonstrated leadership capabilities in managing support teams. * Extensive knowledge of Microsoft Office applications, Windows support (Windows 10/11), macOS, Linux operating systems. * Strong understanding of computer networking concepts including LAN/WAN, TCP/IP protocols, DNS, VPNs, firewalls. * Proficiency in help desk systems for ticket management and customer service excellence. * Hands-on experience with hardware troubleshooting-desktops, laptops, mobile devices-and equipment repairs or replacements. * Familiarity with Active Directory management and IT infrastructure components such as Microsoft Windows Server environments. * Ability to diagnose software issues related to operating systems and enterprise applications; perform network troubleshooting effectively. * Excellent communication skills with the ability to explain technical concepts clearly to non-technical users. * Strong analysis skills for problem identification and resolution; capable of working independently or leading a team under pressure. * Knowledge of IT security principles including firewall configuration and network protection measures. If you are a motivated professional eager to lead a dynamic desktop support team while ensuring top-tier technical service delivery within a diverse organizational environment, we encourage you to apply today. ## Description We are seeking a highly skilled and proactive Lead Desktop Support Technician to join our IT support team. In this role, you will oversee the delivery of comprehensive desktop support services across our organization, ensuring optimal performance of hardware, software, and network systems. The ideal candidate will demonstrate exceptional technical expertise, leadership capabilities, and a customer-focused approach to resolve complex issues efficiently. This position offers an opportunity to lead a team of support technicians, implement best practices, and contribute significantly to maintaining a robust IT infrastructure that supports our operational goals., * Lead and coordinate the desktop support team to deliver timely and effective technical assistance to end-users across various departments. * Troubleshoot and resolve hardware issues related to desktops, laptops, mobile devices, printers, and peripherals. * Provide advanced support for operating systems including Windows (Windows 10/11), macOS, and Linux environments. * Manage help desk systems to track, prioritize, and resolve customer support tickets with accuracy and professionalism. * Configure, maintain, and troubleshoot network components such as LAN (Local Area Network), VPN (Virtual Private Network), firewalls, DNS (Domain Name System), TCP/IP protocols, and network switches. * Support Active Directory management tasks including user account creation, permissions management, and group policy implementation. * Assist with software troubleshooting for applications like Microsoft Office Suite and other enterprise software; perform hardware upgrades or replacements as needed. * Collaborate with IT infrastructure teams to ensure seamless integration of hardware and software solutions. * Conduct analysis of recurring issues to identify root causes and recommend improvements for system stability. * Provide training or guidance to end-users on operating systems, security best practices, and new technology deployments. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Successful talent development: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1002-successful-talent-development-a-joint-journey-of-executives-and-talents) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Should Tech Managers Be Developers First? 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