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# IT-Techniker

- **Company:** Infosys BPM
- **Location:** Runkel, Germany
- **Salary:** €37,000.0 - €39,000.0
- **Contract:** Temporary contract
- **Skills:** User Authentication, Microsoft Software, User Environment Management, Computer Equipment
- **Published:** August 12, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=ffc6401efbeca593

## About the Role

* Valid Class B Driver's License - Mandatory
 * Willingness to Travel to client locations in Runkel & Bonefeld (e.g., Monday/Tuesday in Runkel, Wednesday/Thursday/Friday in Bonefeld)
 * Language Proficiency - Professional fluency in both German and English (C1 level).
 * Experience - Prior experience in a customer-facing end-user support role (e.g., Helpdesk Technician, Desktop Support Specialist).

Technical Knowledge:

 * Familiarity with EUC (End-User Computing) environments.
 * Providing enrollment support to users after the setup of a new device (e.g., as part of the "New Joiner Process")
 * Supporting users during the MFA setup process (Authenticator, YubiKey, etc.)
 * Experience with software and operating system installations and support.
 * Solid understanding of Microsoft products and competing solutions.
 * Problem-Solving Skills - Ability to resolve incidents, fulfill requests, and manage changes within defined SLA guidelines.

## Description

* Maintain applications, operating systems, and PC hardware components.
 * Resolve incidents in accordance with defined Service Level Agreements.
 * Provide end-user support on-site
 * Perform software staging, including preparation, installation, and configuration.
 * Handle logistics, manage inventory, and deliver equipment and services.