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# Customer Helpdesk Coordinator

- **Company:** HOLLYFIELD PERSONNEL LTD
- **Location:** Rugeley, UK
- **Salary:** £27,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Zendesk
- **Published:** August 4, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=478ac0bed8a7f647

## About the Role

Applicants must have recent experience in a customer service telephone-based role., * 12+ months' experience in Customer Service or Product Support

 * Confident using Microsoft Word, Excel, and PowerPoint
 * Strong communication
 * Great prioritisation
 * Proactive problem-solving
 * Calm under pressure

## Description

* Product Support: Deliver expert advice, guidance, and solutions for repairs and replacement parts, making every customer interaction a positive experience.
 * Complaint Resolution: Handle customer complaints with care, turning challenges into opportunities to enhance customer satisfaction.
 * System Management: Use Zendesk for efficient data entry and maintain detailed records of customer interactions.
 * Logistics Coordination: Organise courier shipments and manage consignments to ensure timely delivery.
 * Collaboration: Work closely with internal teams and external partners to resolve issues promptly.
 * Communication: Engage with customers across multiple channels including email, phone, and social media, representing the company's values and standards.