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# 3rd Line Support Engineer

- **Company:** Intec Select Limited
- **Location:** Maidstone, UK
- **Experience:** Experienced
- **Salary:** £40,000.0 - £45,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Backup Devices, Issue Tracking Systems, Microsoft Office, Microsoft Software, Netsuite, Network Architecture, Server Administration, Microsoft SharePoint, Veeam, Network Server
- **Published:** August 10, 2026
- **Apply:** https://www.reed.co.uk/jobs/3rd-line-support-engineer/57218879

## About the Role

* Minimum 5 years' experience in IT support or service function with experience in a 3rd Line Support position is a must have.
 * ERP management capabilites (ideally COINS or Netsuite)
 * Technical expertise in Server Maintenance (2012 to 2016), Backups (Veeam) and Network Infrastructure is a must have
 * Strong knowledge of Microsoft environments (Office, SharePoint, AD, Exchange).
 * Confident, customer-focused problem solver with excellent communication skills.
 * Full UK driving licence and flexibility to travel to sites.
 * Eligible to work in the UK.

Skills

 * Microsoft Technologies

## Description

Our client is seeking a 3rd Line IT Support Engineer to join their team and play a key role in keeping our systems running smoothly and delivering on a number of interesting projects, network refresh, ERP implementation, on - premise to cloud transformation and the integration of a new ticketing system.

Our client is looking to pay between £40,000 to £45,000 circa, to be based in Maidstone, Kent with additional benefits including a 5% bonus potential.
You'll be the go-to person for troubleshooting, resolving issues, and supporting business-critical projects, ensuring our colleagues have the tools they need to succeed.
What you'll do:

 * Provide support across hardware, software, phones, mobiles, and specialist systems.
 * Manage helpdesk enquiries, escalating where needed and seeing issues through to resolution.
 * Support servers (Windows 2012/2016), Exchange 365, backups (Veeam), and network infrastructure.
 * Set up new sites, accounts, and mobile devices.
 * Maintain IT documentation and ensure smooth daily operations.


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