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# Head of IT Service & Operations

- **Company:** Proactive.IT Appointments Ltd.
- **Location:** London, UK
- **Experience:** Expert
- **Salary:** £75,000.0 - £85,000.0
- **Contract:** Permanent contract
- **Skills:** IT Management, Information Technology
- **Published:** August 14, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5840287693

## About the Role

You'll be an accomplished IT leader with significant experience in IT Service Management within a regulated environment.

You'll bring

 * Strong experience of SIAM and multi-supplier environments
 * Expertise in IT governance, risk and operational controls
 * Experience managing audit, compliance and service performance
 * Excellent stakeholder management and communication skills
 * A collaborative leadership style with a track record of developing high-performing teams
 * The ability to balance strategic oversight with operational delivery

This is an excellent opportunity to join a collaborative leadership team and play a key role in shaping the future of IT service delivery within a complex and evolving organisation.

## Description

You'll be responsible for the performance, governance and resilience of IT services across the UK business. Working within a global technology model, you'll lead Service & Operations, ensuring technology services are secure, efficient and aligned with business objectives.

This is a highly visible role offering the opportunity to influence technology strategy, lead operational excellence and drive continuous improvement across the IT function.

The Role

 * IT Service Integration and Management (SIAM)
 * Service performance, governance and continual improvement
 * Major Incident and Problem Management
 * Vendor and supplier management
 * IT risk, controls and regulatory compliance
 * Business Continuity and Operational Resilience
 * IT policy and Information Security governance
 * Leadership and development of the IT Service & Operations team

Working closely with senior business leaders and global technology teams, you'll ensure IT services remain resilient, customer-focused and fit for the future.


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