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# Help Desk Technician

- **Company:** Robert Half
- **Location:** Doral, FL, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Peripherals
- **Published:** May 26, 2026
- **Apply:** https://www.juju.com/job/00000000g2o3xp

## About the Role

+ 1+ year of help desk, desktop support, or technical support experience preferred

 + Experience working with a ticketing system

 + Familiarity with password resets, account administration, and troubleshooting user access issues

 + Basic knowledge of hardware troubleshooting and software support

 + Experience supporting Windows 11

 + Strong communication, problem-solving, and customer service skills, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

## Description

We are seeking a Help Desk Analyst I to provide first-level technical support to end users. This role will be responsible for resolving basic IT issues, managing tickets, and delivering excellent customer service while supporting a Windows 11 environment., + Monitor and manage incoming requests through the ticketing system

 + Troubleshoot and resolve software-related issues for end users

 + Perform password resets and assist with account lockouts

 + Provide basic hardware support for desktops, laptops, peripherals, and related equipment

 + Support users in a Windows 11 environment

 + Escalate unresolved technical issues to higher-level support teams as needed

 + Document all support activity, resolutions, and follow-up steps in the ticketing system

 + Deliver professional and timely customer service to internal users


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