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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Component Manufacturing Implementation & Support Specialist - **Company:** Simpson Strong-Tie - **Location:** Theodore, AL, United States (Remote available) - **Experience:** Experienced - **Salary:** $71,900.0 - $115,000.0 - **Contract:** Permanent contract - **Skills:** Computer Networks, Databases, Microsoft Office, Product Software Implementation Methods, Software Systems, Software Troubleshooting - **Published:** May 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ac7b777d414401d8 ## About the Role Do you have experience in Task prioritization?, Do you have a Bachelor's degree?, If you can do everything listed above, you've got what it takes. Perhaps some of the following would be helpful too: * Bachelor's degree preferred. * 3-5 years of design and engineering of prefabricated metal plate connected wood trusses and/or EWP. Understanding of wood framed construction practices, details, related building codes and design standards preferred. * Analysis/Reasoning: Ability to make sound business judgments. * Creative & Innovative Thinking: Ability to exhibit creativity and innovation when contributing to organizational and individual objectives. * Decision Making & Judgement: Ability to balance analysis, wisdom, experience, and perspective when making decisions. * Mathematical Reasoning: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. * Problem Solving: Ability to identify options for solving a problem and evaluate the strengths and weaknesses. * Adaptability & Flexibility: Ability to respond positively to change, embracing and using new practices or values to accomplish goals and solve problems. * Customer Focus: Ability to build and sustain productive customer relationships. * Relationship Building: Ability to work collaboratively with employees within department and across functions. * Organization & Prioritization: Ability to manage multiple projects and priorities simultaneously as well as quickly reallocate resources in order to respond to changing customer and team member needs. * Computer/Software/Technology: Ability to utilize Microsoft Office suite, working knowledge of SQL databases, and basic understanding of computer networking, along with hardware and software troubleshooting. ## Description As a Component Manufacturing Implementation & Support Specialist, you will oversee the consultation, implementation, training and support of Simpson Strong-Tie's component solutions software. You will work alongside branch sales representatives to identify opportunities and provide software solutions for current and prospective customers. You will play an integral role on the Component Manufacturing sales team and will coordinate their efforts to ensure they are in alignment with the overall team, branch, and company objectives to grow Simpson Strong-Tie's Component Manufacturing market segment. As the Implementation & Support Specialist you will work with Regional Sales Managers, Component Manufacturing teams, Marketing, and other TSRs to develop/coordinate sales strategies and programs; and communicate appropriate market trends and field intelligence to provide to Management and Operations to ensure customer satisfaction. WHAT YOU'LL BE DOING Manage the customer software implementation process. This will include developing and managing the implementation schedule, establishing customer success measures in alignment with system capabilities, advising on best practices, installing and configuring the system while developing, documenting, and facilitating end-user training. (50%) Coordinate projects with our Design Services and Component Review Services teams, working closely with internal and external customers to document, schedule, manage, design, and review projects as required. (15%) Act as a liaison between the customer and our software product and development teams by acting as a subject matter expert and bridge between all parties. You will translate end-user requirements and issues into technical requirements for our software and development teams to further enhance the system to meet the needs of our customers. You will assist internal teams in testing new features, ensuring alignment with customer needs. As enhancements are released, you will work with our customers on enhancement deployment and validation to ensure they meet our customer's requirements. (15%) Provide ongoing post-implementation support and training of ICS software systems, including assisting ICS Help Desk with existing customer support needs. (10%) Collaborate with the sales team by assisting them in performing client needs assessment to determine potential customer fit, advising on the technical capabilities of our software for demonstrations, and identifying technical requirements of the customer and ensuring our software can meet their needs. 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