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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior NOC Support Engineer - **Company:** Kymeta Corporation - **Location:** United States - **Experience:** Expert - **Salary:** $83,200.0 - $139,360.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, JIRA, CompTIA Network+, Modems, Linux, Issue Tracking Systems, Network Monitoring, Routing, Network Protocols, Salesforce.Com, TCP/IP, Virtual Local Area Networks, Wireless Access Point, Network Routers, Computer Network Operations, Software Troubleshooting, SC Clearance, Information Technology, Network Support, Laptops, Network Server, Satellite Networks - **Published:** May 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4f6e4a981cc3a5b3 ## About the Role Do you have experience in Satellite networks?, * Strong troubleshooting, analytical, and organizational skills with the ability to manage multiple priorities simultaneously in a fast-paced environment. * Ability to remotely support devices including, but not limited to, satellite modems, routers, switches, access points, laptops, PCs and servers with various operating systems (Windows, Linux, etc.) * Prior experience in the satellite communications industry is required, including hands-on experience with iDirect or Newtec technologies, Evolution and/or Velocity platforms. Familiarity with LEO services and experience in the cellular industry are a plus. * This role requires the ability to obtain and maintain a U.S. Secret Clearance. * Strong attention to detail, particularly in documentation, ticket management, and configuration tasks. * Working knowledge of networking protocols and concepts including TCP/IP, VLANs, routing, and QoS. * Experience with ticketing platforms such as Salesforce and Jira, as well as network monitoring and management tools are preferred * Strong written and verbal communication skills, with the ability to clearly convey technical information to both technical and non-technical audiences. * Demonstrated ability and willingness to learn new technologies and adapt to evolving product portfolios quickly. * Highly reliable and self-motivated, with a strong sense of personal accountability in a solo shift environment. * Proven ability to work autonomously and make sound decisions independently in a 24/7 operational environment. * Highly adaptable with the ability to thrive in an environment of changing priorities, emerging technologies, and evolving customer needs. EDUCATION * Bachelor's degree in Telecommunications, Information Technology, Computer Science, Electrical Engineering, or a related field; or 5+ years of hands-on NOC experience or equivalent combination of education and experience. The following certifications are preferred: * iDirect or GVF certification * CCNA or CompTIA Network+ or equivalent networking certification ## Description Kymeta is looking for a Senior Support Engineer for a new opportunity in our Network Operations Center. As a Network Operations Center (NOC) Support Engineer, you will be responsible for monitoring and maintaining Kymeta Broadband satellite and cellular global network and providing customer care service. Including Tier 1 and Tier 2 technical hardware and network support. KEY DUTIES AND RESPONSIBILITIES * Provide Tier 1-3 support for all Kymeta products and GEO/LEO services, including hardware, software, and network-layer troubleshooting. * Manage trouble ticket queues, including escalations to internal departments or external providers, ensuring timely follow up and resolution in accordance with defined SLAs and escalation matrix * Serve as the first point of contact for inbound customer calls, providing prompt, professional, and technically accurate responses to service inquiries, outage reports, and support requests. * Document all work performed in ticketing system (Salesforce and Jira) * Proactively update customers on ticket status, outages, and planned maintenance windows * Liaise with satellite operators, teleport partners, and third-party providers during outages and service impacting events * Execute network restoration procedures during primary path outages on Kymeta-operated GEO networks and liaise with the relevant LEO satellite operator to facilitate LEO service restoration as required. * Operate independently with minimal supervision, demonstrating sound judgment and decision-making in a solo shift environment, while knowing when to escalate issues appropriately. * Coordinate and record new service activation including but not limited to operational parameters, testing, documentation and implementation * Support and perform earth station equipment configuration, maintenance, and troubleshooting as required. * Create, improve and peer review Knowledge Base articles, diagrams, processes, and training materials to document networks and products * Identify trends and anomalies in SLA performance and recommend corrective actions * Configure and maintain monitoring tools * Actively contributes to continuous process improvement initiatives, identifying operational gaps and recommending solutions to enhance NOC efficiency and service quality. * Provide support during standard and non-standard workdays or hours to support 24/7-365 coverage. May be required to cover shifts in the early morning, late night or weekends. * Participate in a 24/7 On-Call rotation, including response within defined on-call response time windows * Must be able to work Monday - Friday 04:00 pm- 12:30 am EST / 1:00 PM - 09:30 PM PST ## Related Videos - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Location Verification without GPS?](https://www.wearedevelopers.com/videos/1184-location-verification-without-gps) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)