> Markdown version of [/jobs/ext/2442909-help-desk-technician-ii-contingent](https://www.wearedevelopers.com/jobs/ext/2442909-help-desk-technician-ii-contingent). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician II - Contingent - **Company:** Aretum, LLC - **Location:** Arlington, VA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Configuration Management, CompTIA Network+, Virtual Private Networks (VPN), Network Troubleshooting, Log Analysis, System Center Configuration Manager, Remote Desktop Services, Remote Service Software, Connectivity Problems, Servicenow - **Published:** August 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=931f3b5f6282cd0d ## About the Role * 3 years of applicable experience. * High School Diploma/GED. * Strong diagnostic and analytical skills for desktop, laptop, and network troubleshooting. * Familiarity with system imaging, configuration management, and hardware replacement procedures. * Proficiency in ITSM and remote support tools (ServiceNow, SCCM, Remote Desktop, etc.). * Strong interpersonal skills for working in both contact center and in-person environments., * Associate or bachelor's degree in an IT-related field. * CompTIA Network+ certification. * Microsoft Modern Desktop Administrator or Endpoint Administrator certification. * ITIL Foundation certification., Applicants must be U.S. citizens or currently authorized to work in the United States on a full-time basis. This position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency's background investigation requirements. Sponsorship is not available. ## Description The Help Desk Technician II provides advanced technical troubleshooting and deskside support for escalated incidents from Tier 1. Operating from both the IT Contact Center and the Technology Assistance Center (TAC), this role focuses on resolving complex issues, assisting Tier 1 staff, and ensuring efficient resolution of end-user IT challenges., * Serve as the primary escalation point for Tier 1 support for complex technical incidents and service requests. * Perform in-depth troubleshooting of hardware, software, VPN, and network connectivity issues. * Conduct advanced diagnostics, log analysis, and configuration reviews. * Provide in-person technical support, including hardware deployment, break-fix repairs, and tech refresh activities. * Maintain open communication with users and IT teams, ensuring accurate ticket documentation in ServiceNow. * Support and train Tier 1 technicians by sharing knowledge and assisting with difficult or recurring issues. * Participate in major incident response activities, providing timely updates and technical expertise. * Support VIP and executive-level users, ensuring prompt and discreet issue resolution. * Adhere to established change, incident, and problem management procedures., Aretum is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance. As an Equal Opportunity Employer, Aretum complies with all applicable federal, state, and local employment laws. We are proud to support our nation's veterans and military families, providing career opportunities that honor their service and experience. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Progressive Delivery in Kubernetes](https://www.wearedevelopers.com/videos/949-progressive-delivery-in-kubernetes) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Leveraging Large Language Models for Legacy Code Translation: Challenges and Solutions](https://www.wearedevelopers.com/videos/1157-leveraging-large-language-models-for-legacy-code-translation-challenges-and-solutions) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) - [APItoolkit: Using Merkle Trees and LLMs to Detect the UnDetectable in Software Monitoring](https://www.wearedevelopers.com/videos/1639-apitoolkit-using-merkle-trees-and-llms-to-detect-the-undetectable-in-software-monitoring) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)