> Markdown version of [/jobs/ext/244295-help-desk-analyst](https://www.wearedevelopers.com/jobs/ext/244295-help-desk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Analyst - **Company:** Arthur Schuman Inc. - **Location:** Elgin, IL, United States - **Experience:** Experienced - **Salary:** $60,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Business Software, Cyber Security, Desktop Computing, Issue Tracking Systems, IT Management, Network Troubleshooting, Networking Basics, Password Management, Windows Remote Assistance, Service Pack, Software Deployment, Windows Desktop, Enterprise Software Applications, ServiceNow IT Service Management, Peripherals, Information Technology, Laptops - **Published:** May 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b9d0dbbb4635abc7 ## About the Role Do you have experience in Windows?, * 2+ years of experience in helpdesk, technical support, or IT support roles. * Proficiency in troubleshooting Windows Operating Systems, networking basics, and enterprise applications. * Ability to recognize and assign Helpdesk Issues to other groups within the IT Department. * Experience providing remote support using tools like Microsoft Teams and ticketing systems. * Strong analytical and problem-solving skills to diagnose and resolve IT issues efficiently. * Excellent communication skills with the ability to assist non-technical users. * Ability to work independently, take initiative, and adapt to changing IT needs. * Must participate in on-call support for urgent IT issues outside normal business hours. * Ability to lift to 20 lbs. Supervisory Responsibility: No direct supervision required. ## Description Primary Purpose: The Helpdesk Analyst provides technical support across Schuman Cheese, assisting employees with hardware, software, and network-related issues. This role will serve as the first point of contact for IT support, helping users troubleshoot technical problems, escalate complex issues when necessary, and ensure smooth day-to-day operations. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive mindset. This position requires the ability to provide remote and on-site support in a fast-paced, multi-environment setting, including warehouses, factories, and office spaces. This position will require on-site support in Elgin, IL facility five days a week., * Technical Support & Troubleshooting + Serve as the first point of contact for IT-related support requests via phone, email, and in-person inquiries. + Diagnose and resolve hardware, software, and network issues efficiently. + Support and troubleshoot Windows Operating Systems, business applications, printers, and peripheral devices. + Assist users with password resets, account management, and software installations. + Provide remote assistance to employees across multiple locations. * Incident Management & Documentation + Log and track all helpdesk tickets using the IT ticketing system, ensuring timely resolution. + Prioritize, document, and escalate complex issues to higher-tier IT teams when necessary. + Maintain and update knowledge base articles, FAQs, and troubleshooting guides. * Hardware & Software Setup & Maintenance + Set up, configure, and maintain desktops, laptops, mobile devices, and peripherals. + Install, update, and troubleshoot enterprise applications and security patches. + Assist with hardware replacements, device imaging, and workstation setups for new employees. + Coordinate equipment moves, swaps, and upgrades as needed. * User Support & Training + Provide technical guidance to employees on using company hardware and software. + Educate users on best practices for cybersecurity, password management, and data protection. + Follow up with users to ensure issues are resolved and provide customer-friendly support. * Primary Purpose: The Helpdesk Analyst provides technical support across Schuman Cheese, assisting employees with hardware, software, and network-related issues. This role will serve as the first point of contact for IT support, helping users troubleshoot technical problems, escalate complex issues when necessary, and ensure smooth day-to-day operations. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive mindset. This position requires the ability to provide remote and on-site support in a fast-paced, multi-environment setting, including warehouses, factories, and office spaces. This position will require on-site support in Elgin, IL facility five days a week., * Technical Support & Troubleshooting + Serve as the first point of contact for IT-related support requests via phone, email, and in-person inquiries. + Diagnose and resolve hardware, software, and network issues efficiently. + Support and troubleshoot Windows Operating Systems, business applications, printers, and peripheral devices. + Assist users with password resets, account management, and software installations. + Provide remote assistance to employees across multiple locations. * Incident Management & Documentation + Log and track all helpdesk tickets using the IT ticketing system, ensuring timely resolution. + Prioritize, document, and escalate complex issues to higher-tier IT teams when necessary. + Maintain and update knowledge base articles, FAQs, and troubleshooting guides. * Hardware & Software Setup & Maintenance + Set up, configure, and maintain desktops, laptops, mobile devices, and peripherals. + Install, update, and troubleshoot enterprise applications and security patches. + Assist with hardware replacements, device imaging, and workstation setups for new employees. + Coordinate equipment moves, swaps, and upgrades as needed. * User Support & Training + Provide technical guidance to employees on using company hardware and software. + Educate users on best practices for cybersecurity, password management, and data protection. + Follow up with users to ensure issues are resolved and provide customer-friendly support. * Collaboration & Continuous Improvement + Work with IT leadership and other team members to improve helpdesk processes and efficiency. + Assist in IT projects such as system upgrades, deployments, and new technology rollouts. + Monitor trends in helpdesk tickets and suggest proactive solutions to common issues. * Collaboration & Continuous Improvement + Work with IT leadership and other team members to improve helpdesk processes and efficiency. + Assist in IT projects such as system upgrades, deployments, and new technology rollouts. + Monitor trends in helpdesk tickets and suggest proactive solutions to common issues., Typical office working environment which includes a workstation equipped with a computer and other office supplies necessary for daily tasks. Typically climate-controlled to provide a comfortable working temperature year-round. Lighting is usually a mix of natural and artificial sources to ensure sufficient lamination. May require occasional work in a manufacturing plant environment with temps that range higher and lower than an office environment., 2. Typing: Frequent use of hands to type on a keyboard and operate a computer mouse. 3. Visual Requirements: Extended periods of viewing a computer screen and reading printed or digital documents. 4. Mobility: Occasional walking or standing, including moving between different areas of the office. 5. Manual Dexterity: The ability to handle office equipment, such as phones, printers, and copiers, and to file documents. 6. Communication: Clear verbal and written communication skills for interacting with colleagues, clients, and vendors. 7. Lifting: Occasionally lifting and carrying light objects, typically up to 20 pounds, such as files, documents, or office supplies. 8. Reaching and Bending: Reaching above shoulder height and bending to access files and office supplies. 9. Hearing: Adequate hearing ability to participate in meetings and teleconferences. These requirements ensure that employees can perform their duties effectively and safely within an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. ## Related Videos - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [IKEA Story: Transforming an Iconic Retail Brand](https://www.wearedevelopers.com/videos/444-ikea-story-transforming-an-iconic-retail-brand) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [What's (new) with Spring Boot and Containers?](https://www.wearedevelopers.com/videos/1514-what-s-new-with-spring-boot-and-containers) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany)