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# Regional Support Service Technician 4 - MI-SPECT - Remote - Americas

- **Company:** Siemens AG
- **Location:** United States (Remote available)
- **Salary:** $75,660.0 - $104,027.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Computer Literacy, Dicom, Uptime, Microsoft Software, SAP (Applications)
- **Published:** August 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3a09a71f248889b3

## About the Role

* Associates degree or vocational training in Electronics or Biomed Engineering (or equivalent experience)
 * Technical proficiency in repair of Siemens MI SPECT equipment of 10 years
 * Firm knowledge of DICOM, networking, computer use of Microsoft products
 * Travel required for customer meetings and technical repair 10%
 * English & Spanish speaking a must

Preferred Knowledge/Skills, Education, and Experience

 * Clinical operation of MI-SPECT
 * Knowledge of CT theory and operations
 * Experience in peer coaching, technical support role and SAP
 * Remote, NAM/LAM or Canada region position

Must be able to work a shift between the hours of 1100 - 2000 U.S. Eastern Time Zone

## Description

* Technical guidance and documentation of customer and Field Service Engineer calls placed with the Uptime Service Center
 * Remote diagnostic evaluations of MI-SPECT and equipment
 * Identify problems and provide action plans for highly complex problems and incidents to aid field representative in finding solution
 * Preempt potential problems and provide effective solutions
 * Seek assistance from internal partners for issues that reach beyond assigned product area
 * Work with minimal direction from management
 * Independently identify issues or problems perform research, develop, deploy and delegate corrective actions
 * Mentor and provide technical operational leadership to TST 1, TST 2, TST 3.
 * Contribute to the dissemination of product knowledge
 * Provide support to the Operations Manager in the development and implementation of research designed to collect and report product or site-specific information
 * Proficient skills in typing and Outlook, Excel, Word and other job critical applications
 * Drive individual KPIs and Onsite to Online strategy to meet the needs of the customer/business
 * Creates an open, supportive environment consistent with the culture of Service Based Leadership
 * Must be willing to be on call and work rotating weekends/holidays
 * This is a 1st shift position


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