> Markdown version of [/jobs/ext/244373-systems-support-specialist](https://www.wearedevelopers.com/jobs/ext/244373-systems-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Support Specialist - **Company:** CRIVITZ PHARMACY - **Location:** Provo, UT, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Computing Platforms, Confluence, JIRA, Software as a Service, Cloud Computing, Collaborative Software, System Configuration, Domain Name System (DNS), Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Python (Programming Language), Knowledge Management, Networking Basics, Wi-Fi Technology, Scripting, Okta, Zapier, Slack, Casper Suite, Nintex, Gsuite - **Published:** May 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=79bf6ec852ce41fd ## About the Role Do you have experience in macOS?, * Experience: 3+ years in a fast-paced systems support, technical operations, or a related high-growth technology role. * Platform Expertise: Strong working knowledge of macOS, Windows, and SaaS administration (identity management, cloud productivity, and collaboration tools). * Technical Troubleshooting: Ability to diagnose complex issues across hardware, software, and basic networking (VPN, DNS, Wi-Fi). * Professional Communication: Proven ability to deliver white-glove service and articulate complex data or member scenarios clearly to non-technical partners. * Operational Agility: Ability to thrive in a fast-paced startup environment where priorities and instructions can shift quickly. * Organizational Excellence: Meticulous documentation habits and the ability to manage multiple workstreams and competing priorities simultaneously. * Core Mindset: A proactive self-starter with a positive, growth-oriented mindset and a strong attention to detail. * Collaboration: A proven ability to work effectively with cross-functional teams and external clients., * Security & Compliance: Previous experience in a HIPAA-regulated or SOC2-compliant environment is preferred but not required. Automation: Basic experience with scripting or automation tools (e.g., n8n, Zapier, or Python) to streamline manual tasks. ## Description SmithRx is seeking a highly motivated Systems Support Specialist to provide hands-on, on-site support for the Lehi, UT site. This role is far more than a standard help desk; you will be the primary steward of the technology and systems that empower our team to revolutionize healthcare. The ideal candidate resides within a commutable distance of our Lehi office and is available to work on-site Monday through Friday. As a Systems Support Specialist, you will serve as a key contributor to day-to-day operations, system health, and strategic technology initiatives while ensuring strict compliance with healthcare security standards (HIPAA). Success in this role requires strong technical fundamentals, an owner's mindset, and the ability to work independently while collaborating closely with a distributed Security team. What you will do: * Advanced Systems Support: Provide Tier 2 technical support for hardware, software, and cloud-based systems, ensuring minimal downtime for our Lehi-based teams. Manages the operational health and security posture of the SmithRx SaaS ecosystem. * Technical Project Leadership: Contribute, and be able to Lead the end-to-end lifecycle of enterprise-scale technology deployments including the architecture of internal tool ecosystems and the execution of comprehensive security audits of systems. Autonomously manage cross-functional technical projects. * System Lifecycle Management: Architect and manage user identity and access through the full employee lifecycle-onboarding, role changes, and offboarding-using modern automated workflows. * Infrastructure Maintenance: Provide hands-on support for macOS/Windows fleets, mobile device management (MDM), endpoint management strategy. * Incident Resolution: Utilize our ticketing system to track, resolve, and document system issues, performing root-cause analysis to improve long-term stability for four US office locations * On-Call Rotation: Participate in the on-call rotation to provide critical systems support after hours and on weekends as required. * Knowledge Management: Create and manage internal documentation, system configurations, and "self-help" guides for the SmithRx Security and User Success team. * Compliance & Security: Operate with a security-first mindset, ensuring all systems and hardware adhere to HIPAA guidelines and industry best practices., * The Modern Stack: Experience with Okta, Kandji/Jamf, Google Workspace, Slack Enterprise Grid, and Jira/Confluence. ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Flexibility is Key: Unlocking the Advantages of Versatile Software Solutions for Strategic Innovatio](https://www.wearedevelopers.com/videos/1943-flexibility-is-key-unlocking-the-advantages-of-versatile-software-solutions-for-strategic-innovatio) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers) - [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)