> Markdown version of [/jobs/ext/244385-hq-vip-support-service-desk](https://www.wearedevelopers.com/jobs/ext/244385-hq-vip-support-service-desk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# HQ VIP Support, Service Desk

- **Company:** Cmt Services, Inc.
- **Location:** Washington, DC, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Macintosh Computers, Business Software, CompTIA Network+, CompTIA Security+, Information Systems, Issue Tracking Systems, Microsoft Software, Network Administration, Microsoft InTune, Information Technology, Unified Endpoint Management
- **Published:** May 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=731adee7affd99d3

## About the Role

Do you have experience in macOS?, Do you have a Associate's degree?, * Experience providing executive, VIP, or white-glove deskside support in an enterprise IT environment.

 * Experience supporting Windows, Apple/Mac, mobile devices, Microsoft 365, conferencing tools, printers, and common business applications.
 * Knowledge of account troubleshooting, endpoint support, mobile device support, remote support, and deskside support practices.
 * Ability to support sensitive, urgent, and high-visibility user issues with discretion and clear communication.
 * Strong customer-service, documentation, escalation, and follow-through skills.

Education & Experience

 * Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, Desktop Support, Network Administration, or a related technical field.

Required Certification

 * Preferred: ITIL 4 Foundation, CompTIA A+, Microsoft 365 Certified, Microsoft Modern Desktop Administrator, HDI Desktop Support Technician, HDI Support Center Analyst, CompTIA Network+, CompTIA Security+, Microsoft Endpoint Administrator, Apple device support, or Intune-related certification

## Description

Position Summary: The HQ VIP Support, Service Desk position will provide dedicated white-glove IT support for designated Peace Corps headquarters personnel. This role is responsible for priority phone and on-site support, executive issue resolution, VIP ticket ownership, rapid escalation, meeting readiness support, endpoint support, mobile support, account support, and coordination with Tier 1, Tier 2, AV, and asset-management personnel., * Provide dedicated VIP support by phone and on site for designated headquarters staff.

 * Respond to VIP incidents and service requests with priority handling and direct follow-through.
 * Support executive users with endpoint, mobile device, Microsoft 365, application, connectivity, printer, account, and access-related issues.
 * Coordinate VIP escalations with Tier 1, Tier 2, AV support, asset management, and Government stakeholders.
 * Support executive meeting readiness, conferencing support, and urgent technical needs.
 * Maintain accurate VIP ticket documentation, status updates, and resolution notes in BMC Track-It!.
 * Protect continuity of VIP support through clear handoffs, backup coverage, and issue tracking.
 * Deliver high-touch support with discretion, professionalism, and strong customer-service discipline.


## Related Videos

- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)
- [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel)

## Related Articles

- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023)