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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Clover Technical Support Specialist - **Company:** Fiserv, Inc. - **Location:** Baton Rouge, LA, United States - **Experience:** Experienced - **Salary:** $36,500.0 - $53,475.0 - **Contract:** Temporary contract - **Skills:** Web Portals, Knowledge Management, Network Connections, Clover, Web Applications, Diagnostic Tools, Information Technology - **Published:** May 14, 2026 - **Apply:** https://www.juju.com/job/00000000fz99cy ## About the Role + 2+ years of experience supporting customers in a high-volume, metrics-driven technical support environment involving hardware, software, web applications, or network connectivity. + 2+ years of experience troubleshooting technical issues using diagnostic steps, case documentation, and customer communication across multiple support interactions. + Experience troubleshooting point-of-sale systems, payment devices, peripherals, or merchant-facing technology in a support, retail, hospitality, or service environment. + Experience using ticketing, customer relationship management, remote support, or knowledge management tools to document issues and resolutions. + Associate's Degree in information technology, business, a related field, or equivalent combination of education, related experience and/or military experience. Experience that would be great to have: + Experience supporting Clover from Fiserv or other point-of-sale platforms in merchant-facing environments. + Experience troubleshooting payment processing, Europay, Mastercard, and Visa (EMV), or card-present transaction issues. + Experience supporting small business merchants with device setup, peripheral pairing, or connectivity troubleshooting. + Experience contributing to knowledge articles, root cause summaries, or recurring issue documentation. Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. ## Description As a Clover Technical Specialist, you will serve as a primary technical point of contact for merchants using Clover from Fiserv point-of-sale solutions. You will resolve complex support issues across devices, applications, peripherals, and connectivity while guiding merchants through setup, usage, and issue resolution. Your work helps improve merchant confidence, support efficient business operations, and deliver a consistent service experience. What you'll do: + Resolve merchant technical issues in a high-volume support environment by diagnosing hardware, software, web portal, peripheral, and network-related concerns. + Guide merchants through device activation, setup, configuration, and feature usage based on business needs and supported Clover workflows. + Troubleshoot point-of-sale transactions, payment processing issues, and system errors by reviewing symptoms, configurations, and available diagnostic information. + Use remote diagnostic tools, support systems, and internal resources to identify root causes and complete or coordinate issue resolution. + Document support interactions, troubleshooting steps, resolutions, and follow-up actions in ticketing or customer relationship management systems. + Partner with internal teams to escalate and track multi-issue cases, provide status updates, and support timely case closure. + Contribute to process and knowledge improvements by identifying recurring issues and supporting updates to reference materials and support documentation. + Responsibilities listed are not intended to be all-inclusive and may be modified as necessary. ## Related Videos - [Generate AI in the Browser with Chrome AI - Raymond Camden](https://www.wearedevelopers.com/videos/1770-generate-ai-in-the-browser-with-chrome-ai-raymond-camden) - [From clicks to cribs - How to find your dream home with web scraping](https://www.wearedevelopers.com/videos/767-from-clicks-to-cribs-how-to-find-your-dream-home-with-web-scraping) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [Enterprise-Cloud-Native - Fast-Paced Development & Deployment in a Highly Secure Banking Environment](https://www.wearedevelopers.com/videos/671-enterprise-cloud-native-fast-paced-development-deployment-in-a-highly-secure-banking-environment) - [WebXR: Enabling Virtual and Augmented Reality on the Web](https://www.wearedevelopers.com/videos/965-webxr-enabling-virtual-and-augmented-reality-on-the-web) - [Transforming Task Management: Integrating Camunda with Scalable Frontend Solutions](https://www.wearedevelopers.com/videos/1433-transforming-task-management-integrating-camunda-with-scalable-frontend-solutions) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)