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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology (IT) Specialist (User Experience) - **Company:** USPS Office of Inspector General - **Location:** Arlington, VA, United States (Remote available) - **Experience:** Experienced - **Salary:** $143,913.0 - $187,093.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Antivirus Softwares, Microsoft Azure, BitLocker Drive Encryption, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Microsoft Office, Virtual Desktops, Windows PowerShell, Remote Access Technology, Remote Desktop Services, Azure Active Directory, Scripting, Office365, Microsoft InTune, Information Technology, Deployment Automation, Laptops, 3-tier Architectures, GPT, JetAdmin, Unified Endpoint Management - **Published:** August 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e0c57ee903017b62 ## About the Role * Must be a U.S. citizen * Must be able to pass a drug screening * Must be able to pass a background investigation * Must be able to obtain and maintain Moderate Background Investigation security clearance * Must be able to obtain and maintain a government-issued credit card * May be required to successfully complete a 12-month probationary period, You must meet ALL of the minimum qualifications listed below. * Must have at least 4 years of specialized IT experience managing Windows endpoints with Microsoft Endpoint Management to support laptops, desktops, and mobile devices. * Must have at least 3 years of specialized IT experience with Azure Active Directory and Office 365 services, as well as Remote Application and Remote Desktop infrastructure. * Must have at least 3 years of experience utilizing PowerShell and other scripting tools to automate administrative processes. * Must have the ability to manage automated group and processes with GroupID. * Must have experience with enterprise communication systems utilizing Etherfax technology., * Endpoint management and security with tools such as: Windows Group Policies, Mobile Device Management systems, BitLocker encryption software, antivirus software, and Microsoft Office 365 applications. * Demonstrated understanding of Active Directory and related technologies (DHCP, DNS, Group Policy, Login Scripts, DFS, replication and topology). * Advanced knowledge and expertise with Windows 11, Server 2022 and Server 2025 Operating systems including registry, profiles, services and components, file structure, and application compatibility. * Management of endpoint system images, builds, deployments and lifecycle management., You must have the experience, knowledge and skills as listed in EACH of the evaluation factors. Failure to demonstrate that you meet all of the evaluation factor requirements as listed below will result in a score of zero (0); an ineligible status, and you will not be referred for further consideration. Include your major accomplishments relevant to the position requirements in your resume. * Demonstrate experience with Etherfax migration within enterprise environments. * Experience working with Microsoft Azure Remote Application and Remote Desktop infrastructure to include supporting, patching and deploying desktops and applications to support the agency. * Experience managing enterprise printer fleet using HP JetAdmin, with responsibilities including template creation, configuration, and full life cycle management. * Exhibit the required competencies for effectively administering Active Directory groups and overseeing their life cycle through GroupID., Education must be accredited by an institution recognized by the U.S. Department of Education. Applicants can verify accreditation here: https://www.ed.gov/laws-and-policy/higher-education-laws-and-policy/college-accreditation. Special Instructions for Candidates with Foreign Education: Education completed outside the United States must be deemed equivalent to that gained in U.S. education programs. You must submit all necessary documents to a private U.S. credential evaluation service to interpret equivalency of your education against courses given in U.S. accredited colleges and universities., Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution., Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. ## Description * Directs and manages enterprise endpoint management strategies using Microsoft Endpoint Management (Intune, Autopilot, Defender) to configure, secure, and update laptops, desktops, and mobile devices. * Architects, configures, and maintains Remote Application and Remote Desktop Infrastructure (e.g., Azure Virtual Desktop, RemoteApp) to ensure secure, high-performance remote access for end users. * Automates identity, access, and distribution group management across the agency using GroupID workflows and policies. * Administers and supports enterprise cloud-based faxing solutions, including the integration and management of Etherfax. * Evaluates and integrates modern AI tools into enterprise workflows to enhance endpoint automation, operational efficiency, and the overall user experience. * Resolves Tier 3 escalation support issues for Microsoft Office 365, remote desktop solutions, and endpoint applications. * Use Microsoft Intune to manage mobile devices by configuring policies and profiles, setting up Apple federation, and securing devices to maintain compliance. * Drafts technical and procedural documentation detailing endpoint configurations, remote app deployments, and end-user guides., You will no longer be considered for this position if you: * Receive a zero (0) rating on any evaluation factor * Fail to attach all required documentation * Submit a resume that exceeds the two-page limit * If your application materials indicate that you are not minimally-qualified for this position * If you fail to qualify on the interview Only the top-rated candidates will be referred to a review official or the selecting official for further consideration. Top-rated applicants may be required to participate in an interview. Your rating may be further adjusted or rated as ineligible by the review official or the selecting official based on your interview performance. Once all applicant scores are finalized, the selecting official will make a final decision. NOTE: If you receive a zero (0) rating on any evaluation factor or on the interview, you will be considered NOT MINIMALLY QUALIFIED for the position and rated ineligible. Applicants for this position may be interviewed one or more times as part of the hiring process. During interviews, applicants may not use any AI tool or virtual assistant (such as ChatGPT) to help them answer questions, except for accessibility tools used as part of a reasonable accommodation. Applicants who fail to follow these rules will be disqualified from the hiring process., * Certificates or Licenses, if applicable. Upload and save as "Certificate" or "License" document. * Veterans Preference Documentation. If you are claiming veterans' preference. You must submit the Member 4 copy of your DD-214 Certificate of Release or Discharge from Active Duty, and/or other proof of veterans' preference eligibility, including your VA letter, SF-15 (https://www.opm.gov/forms/standard-forms/), and all required documents related to your SF15 claim. Veterans can request the Member 4 copy of their DD-214 at archives.gov/veterans/military-service- records and can download a copy of their VA letter from Download VA Benefit Letters | Veterans Affairs. If applicable, you are required to submit each veterans' preference document in the application packages. Please name these files as "DD-214" or "SF-15" or "Other Veterans Document." * SF-50 if you are or have been a Federal employee to demonstrate tenure and competitive/excepted service for eligibility purposes. (If applicable to you, you are Required to upload each applicable SF-50 and categorize as a "SF-50" document.), * To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. * You will need to be logged into your USAJOBS account or you may need to create a new account. You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. * You will receive an email notification when your application has been received for the announcement. * To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process. * You are strongly urged to read and print the entire vacancy announcement. ## Related Videos - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [ Evaluating AI models for code comprehension](https://www.wearedevelopers.com/videos/1462-evaluating-ai-models-for-code-comprehension) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The Future of Recruiting: Innovations and Challenges in the European IT Sector](https://www.wearedevelopers.com/videos/1056-the-future-of-recruiting-innovations-and-challenges-in-the-european-it-sector) - [Streaming AI Responses in Real-Time with SSE in Next.js & NestJS](https://www.wearedevelopers.com/videos/1630-streaming-ai-responses-in-real-time-with-sse-in-next-js-nestjs) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)