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# Voice Remote L2 Technician

- **Company:** INDIANA TELECOMMUNICATIONS ASSOCIATION, INC.
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $55,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Avaya IP Phone 1140e, VoIP, Cloud Computing, Microsoft Office
- **Published:** May 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d8843c95000b4ab4

## About the Role

Do you have experience in VoIP?, This role is ideal for someone who enjoys variety, can work independently i, and provides dependable remote support., * 2+ years of IT or telecom support experience (MSP/VoIP background preferred)

 * Familiarity with Avaya IP Office and hosted/cloud phone systems (NetSapiens & 8x8 experience a plus)
 * Strong client service and communication skills

Preferred Certifications (nice to have)

 * CompTIA A+, Network+
 * Avaya IP Office ACIS/ACSS
 * SIP/VoIP certifications (e.g., SIP School SSCA)
 * NetSapiens or 8x8 platform training

## Description

We are seeking an IT Support Technician for a role that provides help desk remote support. This position will service IP Office and ITC Cloud phone systems providing tier 1-2 help desk support ., * Provide onsite support for Avaya IP Office systems, ITC Cloud phone systems, and client networking/endpoints

 * Perform service for installs, cutovers, troubleshooting, and service requests
 * Work remote help desk tickets, including:
 + Voice tickets (IP Office, ITC Cloud, hosted platforms)
 + Tier 1-2 desktop support
 + General client issues as assigned
 * Document all work and resolve issues efficiently in ConnectWise Manage
 * Communicate effectively with clients and deliver professional support experiences
 * Ensure accurate time entry, ticket notes, and follow-up actions


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