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# 1st Line Support

- **Company:** Spectrum IT Recruitment
- **Location:** Redhill, UK
- **Salary:** £30,000.0 - £32,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cloud Computing, Microsoft Office, Ruby, Backup and Restore
- **Published:** August 1, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5822289680

## About the Role

* Experience supporting Microsoft Windows and Microsoft 365
 * Experience working within a ticketing or IT service management system
 * Strong communication skills, with the ability to communicate confidently over the phone and by email
 * Ability to manage multiple priorities while remaining organised and calm
 * A willingness to learn, work well with others, and build a long-term career in technical support
 * Experience with networking, virtualisation, or backup technologies would be useful, but is not essential

## Description

* Support Microsoft Windows and Microsoft 365
 * Work within a ticketing or IT service management system
 * Troubleshoot first-line technical issues
 * Communicate confidently with customers over the phone and by email
 * Manage multiple priorities while remaining organised and calm
 * Take ownership of support requests from start to finish
 * Keep customers updated throughout the resolution process
 * Escalate more complex problems when needed
 * Contribute to improving internal documentation, knowledge sharing, and service desk processes

Technologies:

 * Cloud
 * Support
 * Microsoft 365
 * Windows
 * Office 365
 * Ruby


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