> Markdown version of [/jobs/ext/2447352-digital-and-it-manager-business-systems-and-products](https://www.wearedevelopers.com/jobs/ext/2447352-digital-and-it-manager-business-systems-and-products). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Digital and IT Manager - Business Systems and Products - **Company:** British Asian Trust - **Location:** London, UK (Remote available) - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Confluence, JIRA, Business Systems, Databases, System Configuration, Data Governance, Power BI, Salesforce.Com, Microsoft Power Automate, Zapier, Atlassian Tools, Low-code, Integration Frameworks, Software Coding, Powerapps, Mulesoft - **Published:** August 24, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=8818462e72b092a8 ## About the Role * Demonstrable experience as a Product Manager, Product Owner, or Business Systems Lead covering multiple platforms * Hands-on experience with Microsoft 365 and Salesforce * Ability to work at both strategic and tactical levels - comfortable presenting a roadmap to leadership and then configuring a workflow the same afternoon * Strong technical aptitude - able to do configuration, low-code/no-code development, and basic integrations yourself * Proven experience scoping work for and managing external vendors/developers * Excellent stakeholder management skills, with the ability to translate business needs into technical solutions and vice versa * Experience with process mapping and business process improvement * Strong understanding of data governance, security, and compliance principles * Self-directed, proactive, and comfortable working with minimal supervision in a small team Desirable * Salesforce Administrator or Platform App Builder certification * Experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI) * Atlassian administration experience (Jira/Confluence configuration, workflows, automation rules) * Experience with integration tools (e.g. Zapier, MuleSoft, Power Automate, Jira Automation) * Experience implementing AI tools and platforms * Background in change management methodologies * Experience in the not-for-profit, grant-making, or public sector Key Competencies required for the role: * Ownership & autonomy - takes full responsibility and drives things forward without waiting to be asked * Pragmatism - finds the simplest effective solution, not the most elaborate one * Versatility - moves comfortably between strategy, stakeholder engagement, and hands-on delivery * Communication - explains technical concepts clearly to non-technical audiences and translates business needs into technical requirements * Collaboration - works effectively with colleagues, vendors, and partners despite being part of a small team * Continuous improvement mindset - always looking for ways to make things work better ## Description We are looking for a hands-on, self-starting Product Manager to own the strategy, development, and day-to-day management of our core business systems, and support us in rolling out AI tools across the organisation. This is a role for someone who thrives in a small team, is comfortable operating autonomously, and isn't afraid to roll up their sleeves. You'll move fluidly between strategic thinking and practical delivery - whether that means configuring a Salesforce workflow yourself, writing a technical specification for a vendor, or presenting a platform roadmap to senior leadership., Product Strategy & Ownership * Define and own the product strategy for the organisation's core business systems (Microsoft 365, Salesforce, Atlassian), ensuring alignment with organisational goals * Act as the primary product owner for cross-platform initiatives, ensuring seamless integration, scalability, and long-term sustainability * Lead roadmap development and governance, balancing quick wins with strategic investments * Stay ahead of vendor product roadmaps and industry trends to recommend innovative features, automation opportunities, and best practices Stakeholder Engagement & Requirements * Partner with senior stakeholders to identify business needs, translate them into clear technical requirements, and prioritise system enhancements * Support the mapping and development of business processes, working closely with colleagues to understand current workflows and design improvements * Drive user adoption, change management, and training programmes to maximise the value and ROI of each platform Hands-On Delivery * Get directly involved in system configuration, customisation, and integration work where appropriate - this is not a purely strategic role * When specialist development is required, scope the work clearly, select and manage vendors or contractors, and ensure quality delivery on time and on budget * Collaborate across the organisation to deliver system improvements and integrations that streamline workflows and improve user experience * When specialist development is required, scope the work clearly, select and manage vendors or contractors, and ensure quality delivery on time and on budget * Collaborate across the organisation to deliver system improvements and integrations that streamline workflows and improve user experience Vendor & Partner Management * Oversee vendor and partner relationships, including licensing, renewals, support agreements, and external consultancies * Manage vendor delivery, holding partners accountable for quality, timelines, and value for money Data Governance, Security & Compliance * Develop and maintain robust data governance, security, and compliance frameworks across all systems * Ensure platforms are configured and used in line with organisational policies and regulatory requirements Performance & Continuous Improvement * Monitor platform performance, usage, and system health using analytics and user feedback * Use data to inform continuous improvement and demonstrate the impact of system investments Key relationships Internal: Director of Fundraising; Head of Programme Fundraising; Programme Fundraising Manager; Head of Programmes; Programmes staff in-country and the UK; Fundraising Team; Communications Team External: BAT funding partners, including Trust and Foundations, corporate and statutory donors, Programme Partners including; NGO's, private sector companies and academic institutions BAT Service Providers, such as IT and database support ## Related Videos - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [HR ROBO SAPIENS: Decoding AI Agents and Workflow Automation for Modern Recruitment](https://www.wearedevelopers.com/videos/1470-hr-robo-sapiens-decoding-ai-agents-and-workflow-automation-for-modern-recruitment) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Stop Renaming Teams, Start Product Thinking: A PM's Guide to Platform-as-a-Product](https://www.wearedevelopers.com/videos/100342-stop-renaming-teams-start-product-thinking-a-pm-s-guide-to-platform-as-a-product) - [Create a Programmatic SEO Project Using Next.js and Static Site Generation](https://www.wearedevelopers.com/videos/449-create-a-programmatic-seo-project-using-next-js-and-static-site-generation) - [AI PowerPlay: Building High-Impact Teams & Transformative Solutions](https://www.wearedevelopers.com/videos/1005-ai-powerplay-building-high-impact-teams-transformative-solutions) ## Related Articles - [Should Tech Managers Be Developers First? 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