> Markdown version of [/jobs/ext/2447469-senior-developer-halo-itsm](https://www.wearedevelopers.com/jobs/ext/2447469-senior-developer-halo-itsm). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Developer (Halo ITSM) - **Company:** Wiltshire Police - **Location:** Devizes, UK - **Experience:** Expert - **Salary:** £49,118.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Business Process Modeling, Data Intelligence, Systems Integration, Web Platforms, Low-code - **Published:** August 24, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=e33e9ce1b748987d ## About the Role Experience designing, configuring and supporting solutions within Halo ITSM or a comparable low-code service management platform. Experience developing workflows, automations, integrations and digital services that deliver measurable business outcomes. A strong understanding of IT Service Management principles and how technology can improve service quality, efficiency and user experience. Experience applying governance, security, privacy and compliance requirements within enterprise digital platforms. Strong analytical and problem-solving skills, with the ability to translate user needs into practical and effective solutions. A passion for innovation, automation, continual improvement and modern digital delivery practices. Strong stakeholder engagement and collaboration skills, with the ability to work effectively across multidisciplinary teams. ITIL 4 Foundation certification and evidence of continuous professional development in ITSM, service management platforms or related DDaT technologies. ## Description As a Senior Developer you will help shape the future of digital policing by designing, configuring and continuously improving low-code service management solutions within the Halo ITSM platform that enhance the experience of officers, staff and service users. Working within a multidisciplinary DDaT environment, you will develop automations, workflows, integrations and digital services that streamline processes, improve service performance and deliver measurable operational benefits. This is an exciting opportunity to drive innovation, modernise service delivery and help transform how technology services are experienced across Wiltshire Police. What you will be doing Design, configure and enhance secure, scalable and user-centred solutions within the Halo ITSM platform. Develop workflows, automations, service catalogues, self-service capabilities and digital processes that improve efficiency and user experience. Work closely with Service Owners, Business Analysts, Architects and operational teams to translate user and business needs into effective digital solutions. Develop and maintain integrations between Halo ITSM, Microsoft 365, Power Platform and other enterprise systems. Apply secure-by-design principles, governance controls and development standards throughout the solution lifecycle. Support the continual improvement of service management processes through automation, data insight and user feedback. Promote the reuse of workflows, components, templates and configuration patterns to accelerate delivery and reduce complexity. Contribute to the growth of DDaT capability by sharing knowledge, supporting colleagues and championing modern low-code development practices., Tattoos - you will also be requested to provide photos and describe of any visible tattoos you have /*generated inline style */ You may require the following documents to complete this application form: A Passport style photograph A copy of your photo card driving licence A downloaded DVLA summary showing full driving record A copy of your paper driving licence counterpart (Northern Ireland only) A copy of your British Passport or birth certificate (if a candidate does not have a passport, then they may use their birth certificate, but will need to provide a copy of a British passport once they have obtained one.) Copies of your qualifications relating to English and Maths (only). If applying for the Degree Holder Police Constable Apprenticeship, you will need a copy of your Degree Certificate. Clear, colour photos of any non-intimate tattoos Formal translation from a reputable source for any foreign language or symbol tattoos Any paperwork relating to discharged debts, CCJ, bankruptcy etc Deed poll certificate for any name changes /*generated inline style * ## Related Videos - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) - [Reimagining app development with Low-code and AI](https://www.wearedevelopers.com/videos/1651-reimagining-app-development-with-low-code-and-ai) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Project Fugu: Extending the web](https://www.wearedevelopers.com/videos/832-project-fugu-extending-the-web) - [Great DevEx and Regulatory Compliance - Possible?](https://www.wearedevelopers.com/videos/1426-great-devex-and-regulatory-compliance-possible) - [What If Apps Built Themselves? 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