> Markdown version of [/jobs/ext/244786-it-analyst](https://www.wearedevelopers.com/jobs/ext/244786-it-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Analyst

- **Company:** Certex USA, LLC
- **Location:** Phoenix, AZ, United States
- **Experience:** Starter
- **Salary:** $65,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** 4G (Telecommunication), Microsoft Windows, Microsoft Azure, VoIP, CompTIA Network+, Dynamic Host Configuration Protocol, Network Address Translation, Distributed Systems, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Virtual Desktops, Networking Basics, Routing, Citrix Systems, TCP/IP, User Provisioning Software, Virtual Local Area Networks, Wide Area Networks, Sonicwall, Firewall Services Module, SentinelOne Expertise, Vmware
- **Published:** May 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=10c828a34840a029

## About the Role

Do you have experience in Windows?, * 1-3 years of experience in a helpdesk, desktop support, or IT analyst role

 * Hands-on experience with SonicWall firewalls (VPN, NAT, firewall rules, diagnostics)
 * Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, routing)
 * Experience supporting Windows 11 endpoints in a domain environment
 * Familiarity with Microsoft 365 administration
 * Strong troubleshooting skills and a customer-first mindset
 * Ability to work independently and manage multiple priorities
 * Excellent communication skills - written and verbal

NICE TO HAVE

 * Experience with NinjaOne, HaloITSM, or similar RMM/PSA tools
 * Familiarity with Citrix, VMware, or Azure
 * SonicWall certification (SNSA or SNSP) a plus
 * CompTIA Network+, Security+, or similar certification
 * Experience supporting multi-site or distributed environments

## Description

Ascent Lifting is seeking an IT Analyst I to join our growing internal IT team. This is a hands-on role supporting end users and infrastructure across our 40+ branch locations. You'll work closely with the IT Director and fellow analysts to keep our systems running smoothly while gaining exposure to a broad enterprise environment., * Provide Tier 1/2 helpdesk support via our HaloITSM ticketing system, resolving hardware, software, and connectivity issues in a timely manner

 * Support and maintain SonicWall firewall appliances, including rule management, SDWAN, VPN configuration, and troubleshooting
 * Assist with LAN/WAN networking tasks including switch configuration, VLAN management, and branch connectivity (fiber + 4G/5G failover)
 * Support endpoint management using NinjaOne RMM
 * Assist with Microsoft 365 administration (user provisioning, licensing, Exchange, Teams)
 * Support desktop deployments and refresh cycles
 * Contribute to IT documentation in Hudu
 * Assist with monitoring and response for SentinelOne endpoint security alerts
 * Support Citrix virtual desktop environment and VoIP (3CX/Yealink) as needed
 * Participate in after-hours maintenance windows and on-call rotation as required


## Related Videos

- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing)
- [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques)
- [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company)
- [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)