> Markdown version of [/jobs/ext/244811-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/244811-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** HCL Technologies - **Location:** Fontana, CA, United States - **Experience:** Expert - **Salary:** $51,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** Zebra (Programming Language), Microsoft Windows, Active Directory, Apple Mac Systems, Bomgar, Mobile Application Development, Cloud Computing, Data Centers, Desktop Computing, Information Technology Operations, System Center Configuration Manager, Networking Basics, Remote Service Software, User Provisioning Software, Cisco WebEx, Windows Desktop, Connectivity Problems, Software Troubleshooting, Microsoft InTune, Information Technology, Deployment Automation, Casper Suite, Laptops, Operational Systems, Hardware Infrastructure - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ab5263ac7f48e477 ## About the Role Do you have experience in macOS?, * Minimum 7 years of hands-on experience in Deskside / Onsite / Local IT Support roles * Strong expertise in installing and troubleshooting Windows (10/11) and macOS * Experience providing hands & feet support for network and data center infrastructure * Strong knowledge of desktop support, including hardware, software, and basic networking * Advanced hardware troubleshooting skills for desktops, laptops, printers, and handheld devices * Good knowledge of mobile platforms (iOS & Android) and rugged devices * Experience with OS imaging, SCCM deployments, Intune, and Autopilot * Familiarity with Active Directory, SCCM, Intune, and JAMF * Knowledge of RF scanners, industrial printers (e.g., Zebra) * Exposure to Operational Technology (OT) environments such as PLCs and manufacturing systems * Hands-on experience with data center hardware * Basic knowledge of networking, storage, virtualization (VMs), and cloud technologies * Experience with managed print services and enterprise printers * Understanding of user provisioning in Active Directory, Exchange, and distribution lists * Experience with remote support tools such as Bomgar, WebEx, and native Windows tools * Ability to support mobile device setup and troubleshooting Soft Skills: * Strong customer service orientation * Excellent verbal and written communication skills * Good documentation and reporting skills * Ability to handle pressure situations and unexpected issues * High level of adaptability and professionalism ## Description * Adhere to defined SLAs and ensure timely resolution of incidents and service requests * Follow and comply with ITIL processes and workflows * Report to the Track Lead / Team Lead and provide regular updates * Handle and resolve tickets by troubleshooting technical issues effectively * Ensure all IT processes and standards are consistently followed * Build, configure, and maintain shop floor/end-user systems, including installation of required software * Set up and troubleshoot printers, fax machines, copiers, RF devices, and telephony equipment * Diagnose and resolve network connectivity issues along with hardware/software problems * Coordinate with IT vendors to ensure smooth site operations * Proactively identify IT issues and escalate them to the appropriate stakeholders * Manage vendor coordination for both IT and OT (Operational Technology) issues * Communicate critical updates and issues clearly to stakeholders * Take ownership of IT operations at the site level * Execute and support IT projects and deliverables at the site * Drive resolution of critical issues in collaboration with internal teams, minimizing downtime * Enhance and maintain customer and end-user satisfaction * Conduct asset inventory activities as required * Create and maintain documentation, SOPs, and knowledge base articles * Provide frontline IT support, including hardware and software troubleshooting ## Related Videos - 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