> Markdown version of [/jobs/ext/2448114-cloud-systems-developer-engineer](https://www.wearedevelopers.com/jobs/ext/2448114-cloud-systems-developer-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Cloud Systems Developer / Engineer - **Company:** 22nd Century Technologies, Inc. - **Location:** Washington, DC, United States - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Automation of Tests, Microsoft Azure, Cloud Computing, Configuration Management Databases, Digital Architecture, Python (Programming Language), Platform as a Service (PAAS), Performance Tuning, Windows PowerShell, Ansible, Systems Integration, Scripting, Cloud Platform System, Software Troubleshooting - **Published:** August 28, 2026 - **Apply:** https://www.dice.com/job-detail/494858fd-2265-430f-9c64-55bc65c513f9 ## About the Role * Provide Tier 2/3 operational support, troubleshoot complex issues, perform root cause analysis, and drive issues through resolution., * Hands-on experience performing the core responsibilities and using the technologies/processes identified above in an enterprise IT environment. * Able to work independently on assigned activities while coordinating effectively across engineering, operations, service management, and program teams. * Strong troubleshooting, documentation, communication, and follow-through skills; comfortable working in structured change and compliance environments. ## Description * Designs, develops, and maintains automation scripts and engineering solutions for cloud and platform operations to improve efficiency and reduce manual effort. * The role works in an enterprise hosting environment and requires practical capability in cloud and platform solution development; scripting, automation, and infrastructure-as-code (e.g., powershell, python, ansible). Responsibilities: * supports provisioning, integration, optimization, and onboarding of resources. * performs Tier 2/3 troubleshooting and root cause analysis. * executes changes via ITSM processes. * ensures accurate configuration, documentation, and compliance. Supporting Deliverables: D-TEC-02. D-TEC-01 and D-TEC-07. D-TEC-03 and D-TEC-04. D-ITSM-01, D ITSM-02, D-RE-01 and D-RE-02. Core Skills: * Cloud and platform solution development * scripting, automation, and infrastructure-as-code (e.g., PowerShell, Python, Ansible) * cloud platform management (AWS/Azure) * virtualization and system integration * performance optimization and monitoring * and ITIL-aligned ITSM processes. Roles and Responsibilities: Designs, develops, and maintains automation scripts and engineering solutions for cloud and platform operations to improve efficiency and reduce manual effort * supports provisioning, integration, optimization, and onboarding of resources * performs Tier 2/3 troubleshooting and root cause analysis, * Use ITIL-aligned ITSM processes for incidents, changes, configuration tracking, approvals, and operational documentation. * Keep system/configuration records, technical documentation, status information, and implementation details accurate and current. * Support onboarding, implementation, and rollout activities while coordinating dependencies with engineering and operations teams. * Monitor service/system performance, identify trends or risks, and take or recommend corrective action before issues affect service delivery. Required Experience: * Systems and services remain stable, supportable, documented, and compliant with operational standards. * Incidents and technical issues are diagnosed efficiently, root causes are addressed, and recurring problems are reduced. * Changes, patches, provisioning, maintenance, and onboarding activities are executed accurately through approved processes. Deliverables: * Provide accurate operational/technical inputs, maintain supporting records, and complete assigned sections or artifacts early enough for internal quality review and Government submission. * D-TEC-02 Automation Scripts and Documentation: Develop and maintain automation code/scripts and supporting documentation in a Government-approved repository. Timing: As developed. * D-TEC-01 Engineering Design Document / Implementation Plan: Document architecture/design, test plans, and implementation steps for new services or significant modifications and support Change Management approval. Timing: As required. * D-TEC-07 Operational Rollout Plan: Plan operational integration of new technology, including SOPs, training, monitoring integration, cutover steps, and operational readiness. Timing: As required for new technology/onboarding. * D-TEC-03 Monthly System Performance & Availability Report: Provide system health, availability, SLA uptime, CPU/memory/storage trends, capacity forecasts, and service interruption summaries. Timing: Monthly, as agreed upon award. * D-TEC-04 Root Cause Analysis (RCA) Report: Document the incident timeline, root cause, business impact, corrective actions, and recurrence-prevention measures for P1/P2 or major service-impacting incidents. Timing: Within 72 hours of incident resolution. * D-ITSM-01 CMDB Accuracy Report: Report CMDB audit results, data-accuracy metrics, discrepancies, and remediation actions needed to maintain accurate configuration-item inventory. Timing: First day of each quarter. * D-RE-01 Quarterly Operational Improvement Roadmap: Identify the top five chronic operational issues/toil and define systematic improvements to eliminate them. Timing: First day of each quarter. * D-RE-02 Service Level Objective (SLO) Report: Track compliance with PaaS SLAs and internal SLOs, including latency, throughput, and error rates. Timing: First day of each month. ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Dev & Test in the Cloud? Deploy your cloud environments with Ansible & Terraform](https://www.wearedevelopers.com/videos/1607-dev-test-in-the-cloud-deploy-your-cloud-environments-with-ansible-terraform) - [30 powerful AWS hacks in just 30 minutes: Boost your developer productivity](https://www.wearedevelopers.com/videos/1624-30-powerful-aws-hacks-in-just-30-minutes-boost-your-developer-productivity) - [JavaScript? No. Java Scripts! - Scripting with Java](https://www.wearedevelopers.com/videos/2094-javascript-no-java-scripts-scripting-with-java) - [Azure-Well Architected Framework - designing mission critical workloads in practice](https://www.wearedevelopers.com/videos/1529-azure-well-architected-framework-designing-mission-critical-workloads-in-practice) - [Eclipse Che for Infrastructure Automation](https://www.wearedevelopers.com/videos/1611-eclipse-che-for-infrastructure-automation) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What Makes WeAreDevelopers World Congress Different From Every Other Tech Event?](https://www.wearedevelopers.com/magazine/701-what-makes-wearedevelopers-world-congress-different-from-every-other-tech-event)