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# Desktop Support Specialist

- **Company:** Purdue University
- **Location:** West Lafayette, IN, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Macintosh Computers, Device Drivers, Internet Protocol, System Center Configuration Manager, Networking Basics, Office Suite, Office Automation, Computer Equipment, Information Technology, User Administration
- **Published:** August 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=74e1c05108f2bf74

## About the Role

Experience providing desktop and technical support in a professional environment
Strong problem-solving and customer service skills
Knowledge of computer hardware, software, and peripheral devices
Ability to work independently while collaborating effectively with a team
A commitment to delivering reliable technology solutions and support, Associate degree in Computer Science, Computer Technology OR a related field of study
Six (6) months of IT desktop support or related IT experience
Consideration will be given to an equivalent combination of related education and required work experience
Experience installing and maintaining hardware, software, and peripheral components of PC (Windows) and Macintosh based workstations including operating system, hardware drivers, and common office automation software

Skills Required:
Expansive knowledge of one of the following operating systems (Apple and Microsoft Windows), as well as PC hardware networking

Knowledge of:
personal computer, network, server and office productivity technologies
computer networking concepts including IP networking and firewalls
Capable of providing quality end-user support and training with patience and consideration of others
Clear and effective verbal and written communications skills. Good interpersonal skills
Demonstrated ability to troubleshoot hardware and software problems on desktops

Ability to:
plan, organize and prioritize workloads, manage details of multiple projects simultaneously, and work within a team environment
complete projects within deadlines
lift and carry 10-25 pounds frequently and 40 pounds occasionally
Apple software/hardware and A+ certification preferred or the ability to earn certification within the first six months of employment is required

Preferred:
Basic understanding of Microsoft Active Directory management including group policy
Ability to navigate collections and packages via SCCM
Previous academic support is strongly preferred

Knowledge of:
workstation/user administration within a LAN environment
web design and maintenance desirable
multiple operating systems

## Description

Purdue IT is seeking a customer-focused Desktop Support Specialist to provide technology support services for faculty and staff across the university. In this role, you will coordinate the installation, upgrade, and support of hardware, software, peripheral devices, and other technologies while helping users make the most of available tools and resources. You will work collaboratively with a team of IT professionals, you will troubleshoot technical issues, support academic, instructional, and research activities, and contribute to the implementation of technology solutions that enhance the Purdue experience.


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