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# Desktop Support Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Knoxville, TN, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $56,160.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, Business Software, Microsoft Outlook, Desktop Environments, Issue Tracking Systems, Microsoft Office, Office Suite, Office365, Laptops, User Accounts
- **Published:** August 28, 2026
- **Apply:** https://www.dice.com/job-detail/1ab7ac10-b7c4-4b7a-86a2-74641190d28e

## About the Role

* Desktop Support
 * Hardware Troubleshooting
 * Windows 10/11 Support
 * Active Directory
 * PC Imaging and Deployment
 * Microsoft Office / Office 365
 * Printer Support
 * Technical Troubleshooting
 * Asset Management
 * End User Support
 * Customer Service, * Experience supporting enterprise desktop environments.
 * Familiarity with Microsoft 365 applications including Outlook, Teams, and Office Suite.
 * Experience deploying and imaging workstations and laptops.
 * Knowledge of hardware troubleshooting and break/fix support.
 * Ability to troubleshoot across multiple technologies and independently resolve issues.
 * Strong written and verbal communication skills.
 * Experience working within a ticketing system environment., We're looking for someone who thrives in a fast-paced IT environment, enjoys solving technical problems, and takes pride in delivering a high level of support. Candidates do not need to be experts in every technology listed, but should have familiarity with most areas and a willingness to learn and grow within the role., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

We are seeking an experienced Desktop Support Technician to join a growing IT support team in Knoxville. This team provides technical support for thousands of endpoints across hundreds of locations nationwide and serves as the highest level of support for end-user technology issues.
The ideal candidate will have strong hands-on experience with desktop and laptop deployments, troubleshooting hardware and software issues, asset management, and supporting Windows-based environments. This role requires a customer-focused professional who can work collaboratively with teammates to resolve complex technical challenges while delivering exceptional support to end users., * Configure, image, deploy, and support desktop and laptop computers.

 * Troubleshoot and resolve hardware, software, operating system, and peripheral issues.
 * Provide advanced support for Microsoft Windows environments and business applications.
 * Support and manage Active Directory user accounts, permissions, and access requests.
 * Install, configure, and troubleshoot printers and other endpoint devices.
 * Respond to incident tickets and service requests within established SLA requirements.
 * Perform hardware replacements, upgrades, and lifecycle management activities.
 * Maintain accurate inventory and asset management records.
 * Collaborate with team members to investigate and resolve escalated technical issues.
 * Document troubleshooting steps, resolutions, and support procedures.
 * Deliver excellent customer service while supporting end users both remotely and onsite.


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