> Markdown version of [/jobs/ext/2448353-site-support-analyst-2nd-shift](https://www.wearedevelopers.com/jobs/ext/2448353-site-support-analyst-2nd-shift). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Site Support Analyst (2nd Shift) - **Company:** Skills, Inc. - **Location:** Burton, MI, United States - **Experience:** Experienced - **Salary:** $52,000.0 - $62,400.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, VoIP, Cyber Security, Desktop Computing, Firmware, HP Thin Clients, Windows Remote Assistance, Wide Area Networks, Warehouse Management Systems, Tablet Computers, Peripherals, Information Technology, Laptops - **Published:** August 27, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/88156008/1 ## About the Role * Successfully obtained a College Diploma or University Degree in a related field and / or equivalent experience. * Possess 3-5 years of IT experience supporting end-user devices in an enterprise environment. * Experience with basic network concepts. * Ability to work on rotating shifts, Weekends and Holidays when required. What Will Set You Apart * Demonstrates excellent analytical thinking, effective communication, and strong interpersonal skills. * Hands-on IT support experience in manufacturing or industrial environments. * Proficiency in troubleshooting and repairing PCs, laptops, tablets, printers, and peripherals. * Strong Windows support skills, including remote assistance and desktop management. * Working knowledge of LAN/WAN, wireless and TCP/IP protocols. * Familiarity with IT security tools and practices. * Excellent problem-solving, communication, and collaboration abilities. * Ability to support Android, Apple and Windows devices in enterprise environments. * The ability to work effectively with and as part of a team, fostering collaboration, accountability, and shared success. ## Description Are you ready to be the linchpin of operational stability and technological advancement? We are seeking a dedicated and proactive technical professional to ensure seamless daily operations and drive critical IT initiatives. In this role, you will directly impact the efficiency and reliability of complex warehouse operations, automation systems, and IT infrastructure. Your expertise will be crucial in maintaining maximum uptime, enhancing productivity, and supporting major transformation projects that shape the future of logistics. If you thrive on solving technical challenges and contributing to a high-impact environment, this is your opportunity to make a tangible difference every single day., Operational Support * Provide front-line IT support for all technology, including PCs, handheld scanners, printers, thin clients, kiosks, VoIP phones, warehouse management system terminals, and warehouse IoT devices. * Troubleshoot, diagnose, and resolve hardware, software, and network connectivity issues promptly. * Execute daily operational checks to ensure devices, networks, and automation systems are functioning correctly. * Support user account requests, including onboarding/offboarding, access changes, and workstation deployments. * Perform device imaging, patching, firmware updates, and lifecycle management to maintain optimal performance. Project & Deployment Support * Support enterprise initiatives, including warehouse management system rollouts, advanced security initiatives, operating system upgrades, and network modernization projects. * Provide device lifecycle support for Desktops, Laptops, Handheld Scanners, and Mobile Printers. * Participate in go-live activities, cutovers, weekend maintenance windows, and after-hours support as needed to ensure successful project implementation. * Conduct validation testing and provide valuable feedback to project teams. * Execute device and infrastructure readiness tasks for new facility expansions. Site Documentation & Standards * Maintain accurate inventory of IT assets and ensure compliance with all security policies. * Keep process documentation, knowledge articles, and troubleshooting guides up to date. * Contribute to the standardization of configurations, device setup, and IT workflows across all operational sites. Collaboration & Customer Service * Partner with site leadership, supervisors, and operators to understand and address issues impacting throughput or quality. * Escalate high-impact issues to central teams (Client, Network, Cybersecurity, Warehouse Management, etc.) as necessary. * Demonstrate strong communication and customer-service skills, aligning with our core behaviors of teamwork, accountability, and innovation. ## Related Videos - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)