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# Tech Support Specialist

- **Company:** PAYBRIGHT
- **Location:** Raleigh, NC, United States
- **Experience:** Experienced
- **Salary:** $41,600.0
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Customer Data Management, Network Troubleshooting, Network Connections, Software Engineering
- **Published:** May 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8e87d03119f5e6c7

## About the Role

Do you have experience in Typing?, Do you have a Bachelor's degree?, Required:

 * Bachelor's degree
 * 2+ years of experience in technical support or customer service
 * Strong written and verbal communication skills with a focus on clarity and empathy
 * Solid troubleshooting and problem-solving abilities, even under pressure
 * High attention to detail and strong organizational skills
 * Positive, team-oriented attitude with a willingness to learn
 * Comfortable navigating CRMs and support platforms
 * Strong typing skills (minimum 45 WPM)
 * Hybrid schedule (on-site in Raleigh, NC, four days per week)

Preferred:

 * Experience working in merchant services or the payments industry
 * Comfort with Mac OS and MacBook

## Description

As a Tech Support Specialist, you'll be the go-to problem solver for our merchants, delivering friendly, knowledgeable support on everything from network issues to point-of-sale setups. You'll join a fast-paced, collaborative team that takes pride in resolving issues quickly and thoroughly. If you love tackling technical challenges, helping others, and working in a role where no two days are the same, we'd love to hear from you!, * Deliver top-notch technical support to merchants via phone, email, and support tickets

 * Troubleshoot hardware and software issues, including payment terminals, POS systems, and network connectivity
 * Guide customers through setup, configuration, and diagnostic steps with clarity and patience
 * Manage a personal queue of support tickets, ensuring timely, accurate, and complete resolution
 * Document all customer interactions thoroughly in internal systems
 * Collaborate with other teams (e.g., Applications, Finance) to resolve complex or cross-functional issues
 * Proactively follow up to ensure successful outcomes and customer satisfaction
 * Prioritize tasks in a fast-paced environment while meeting internal SLAs and response time targets
 * Handle sensitive customer data in compliance with security and confidentiality standards
 * Serve as a knowledgeable, professional representative of PayBright's values in every interaction, At PayBright, we pride ourselves on honesty, tenacity, and reliability-values that guide everything we do. We hold ourselves to the highest standards, with a strong emphasis on clear, consistent communication and a relentless focus on execution. We're driven by a passion for quality, with our success built on persistence, integrity, and a shared commitment to doing things the right way-delivering exceptional service and maintaining excellence across the board.


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