> Markdown version of [/jobs/ext/2450193-ux-architect](https://www.wearedevelopers.com/jobs/ext/2450193-ux-architect). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# UX Architect

- **Company:** A.S. Watson Group
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Service Design
- **Published:** August 27, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=8c90e2e3c3b36aa1

## About the Role

* Strong experience in UX Architecture, Information Architecture or Service Design within complex digital, eCommerce or omnichannel environments.
 * Proven ability to design and scale navigation systems and end-to-end journey frameworks across App, Mobile and Desktop.
 * Experience across multiple brands and international markets, collaborating with UX, Conversion, Analytics, Product and Technology teams.
 * Strong understanding of eCommerce journeys (PLP, PDP, checkout, post-purchase) alongside personalisation and experimentation methodologies.
 * Deep knowledge of customer behaviour, usability principles, accessibility standards and best-practice experience design.
 * Strong stakeholder management and influencing skills, with the ability to align diverse audiences around a shared vision.

How You Will Make an Impact

 * Drive measurable improvements in conversion, task completion and customer satisfaction through evidence-led experience decisions.
 * Reduce friction with better-structured journeys that support business growth and future-ready frameworks.
 * Establish experience standards adopted across teams and markets, improving quality and enabling faster delivery.

## Description

This is a pivotal role supporting our O+O (Offline & Online) strategy, to shape the architecture of customer experiences across App, Mobile and Desktop for AS Watson Group. As a UX Architect in our Customer Experience team, you will use insight and knowledge to design the information architecture, navigation and personalisation frameworks that make customer journeys intuitive, scalable and commercially effective. Working across international markets, you will turn business strategy into clear experience frameworks that shape how millions of customers experience our brands so we can put a smile on our customers' faces today and tomorrow.

What You'll Be Doing

 * Define and evolve the end-to-end experience architecture across App, Mobile and Desktop, creating scalable frameworks that work across multiple markets and brands.
 * Design and optimise customer journeys, navigation and interaction flows that balance customer needs with commercial objectives.
 * Translate business strategy, customer insight and market requirements into clear experience blueprints for product, design and development teams.
 * Act as the bridge between customer needs and technical implementation, providing architectural direction that reduces ambiguity and improves delivery efficiency.
 * Collaborate with Product, Engineering, Analytics and Customer Experience teams to validate solutions through testing, experimentation and data-led optimisation.


## Related Videos

- [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey)
- [UX is a fullstack job!](https://www.wearedevelopers.com/videos/1020-ux-is-a-fullstack-job)
- [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail)
- [Design as an algorithm, not as a feature](https://www.wearedevelopers.com/videos/471-design-as-an-algorithm-not-as-a-feature)
- [The Innovation Formula: Fast Prototyping, Data Analysis, and Real User Insights](https://www.wearedevelopers.com/videos/1421-the-innovation-formula-fast-prototyping-data-analysis-and-real-user-insights)
- [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data)

## Related Articles

- [The future is here: How artificial intelligence is influencing UX design](https://www.wearedevelopers.com/magazine/65-the-future-is-here-how-artificial-intelligence-is-influencing-ux-design)
- [How Developers Can Focus on Maintaining Satisfaction With Accessibility](https://www.wearedevelopers.com/magazine/109-how-developers-can-focus-on-maintaining-satisfaction-with-accessibility)
- [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift)
- [Top 5 Web Design Trends for 2023](https://www.wearedevelopers.com/magazine/155-top-5-web-design-trends-for-2023)
- [Dev Digest 133 - Back to Front](https://www.wearedevelopers.com/magazine/474-dev-digest-133-back-to-front)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)