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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # POSO Coordinator II - Colleges of Business and Engineering & Technology - **Company:** East Carolina University - **Location:** Greenville, NC, United States - **Experience:** Experienced - **Salary:** $62,115.0 - $72,000.0 - **Contract:** Permanent contract - **Skills:** Salesforce.Com, HR Software, Banner Advertisement - **Published:** August 8, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/87979894/1 ## About the Role Bachelor's degree and two years of progressively responsible human resources management experience; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. License or Certification Required by Statute or Regulation Preferred Education, Knowledge, Skills, and Experience * Excellent communication, interpersonal skills, and ethics * Experience in problem-solving and thorough knowledge of HR procedures and policies * Experience using HR systems (including but not limited to Banner, PeopleAdmin, Salesforce, etc.) and ability to learn new technical systems, when necessary * Experience in higher education or similarly complex, regulated organizations * Knowledge of recruitment, hiring, and employment lifecycle processes * Detail-oriented with excellent organizational skills, time management skills, and problem-solving skills ## Description POSO Coordinator II positions report to a POSO Business Partner and are part of a team of deployed professionals who are centrally employed by POSO while serving as embedded consultative partners to designated academic and/or administrative units. POSO Partnerships utilizes a shared services model for service delivery. Although this position is anticipated to support specific academic or administrative areas within ECU, position may be assigned to support different academic and/or administrative areas across the university based on organizational needs. The POSO Coordinator II provides frontline POSO support to managers and employees within an assigned unit, ensuring the timely, accurate, and consistent execution of people-related processes. Reporting to the POSO Business Partner, this role serves as the primary point of contact for recruitment, hiring, and employment transactions, and supports the effective implementation of POSO policies, procedures, and service standards. In collaboration with POSO Business Partners and POSO teams, the Coordinator II ensures consistent service delivery, compliance with institutional guidelines, and facilitates a positive customer and employee experience. This position also contributes to workforce planning, onboarding, offboarding, and performance management tracking, as well as policy communication and process improvement initiatives. The POSO Coordinator II focuses on operational excellence, customer service, and process adherence. Consistent with POSO's values, this role is critical to delivering a reliable, high-quality customer experience. The POSO Coordinator II applies, communicates and promotes human resources procedural best practices that support the units in achieving their university and unit goals and objectives. The work involves developing and maintaining productive and collaborative work relationships with POSO teams and external units serviced by listening, understanding and responding to apparent and underlying needs, resolving problems, and continually seeking to provide the highest quality service. The POSO Coordinator II makes decisions within policy guidelines; communicates policies, procedures and guidelines; and evaluates patterns and recommends options to improve the customer experience. Employees are expected to maintain confidentiality of all information., * Provide frontline POSO customer-focused services, resolving issues, ensuring compliance, and escalating complex matters appropriately (30%) * Serve as the primary POSO advisor and administer compliant, full-cycle recruitment and employment processes (40%) * Partner with managers and support performance processes, and the employee experience (15%) * Serve as functional backup and escalation resource to Coordinator I, collaborate with POSO experts to resolve issues, and contribute to training and continuous improvement efforts (15%) ## Related Videos - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Key HR Trends in 2024: Overcoming a Year of Emotional Disconnect](https://www.wearedevelopers.com/videos/1271-key-hr-trends-in-2024-overcoming-a-year-of-emotional-disconnect) - [The HR Revolution: Breaking Free from Policies to People Experience](https://www.wearedevelopers.com/videos/1776-the-hr-revolution-breaking-free-from-policies-to-people-experience) - [Get Your Stack Together: Building the Right Recruiting Tech](https://www.wearedevelopers.com/videos/1295-get-your-stack-together-building-the-right-recruiting-tech) - [Beyond Gut Feelings: The Rise of Data-Driven HR](https://www.wearedevelopers.com/videos/1326-beyond-gut-feelings-the-rise-of-data-driven-hr) - [Is HR dead? 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