> Markdown version of [/jobs/ext/2450545-desk-side-support-lead](https://www.wearedevelopers.com/jobs/ext/2450545-desk-side-support-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desk Side Support Lead - **Company:** Cognizant Technology Solutions Corporation - **Location:** Charlotte, NC, United States - **Experience:** Expert - **Salary:** $37,804.0 - $74,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Apple Mac Systems, Cyber Security, Microsoft Software, Software Engineering, Data Processing, Computer Equipment, Cisco, Servicenow - **Published:** August 4, 2026 - **Apply:** https://dejobs.org/x/x/C3C57B21332A49C7A6B3B87E3BCF0210/job/ ## About the Role 5+ years in deskside/desktop support, including 1-2 years in a lead role Experience supporting VIPs/executives with a high level of professionalism, discretion, and urgency Strong knowledge of Windows/Mac OS, Active Directory, and ITSM tools (ServiceNow, Remedy) Experience with AV/conferencing systems Familiarity with IT asset management practices Government support experience preferred; ability to obtain security clearance/public trust if required Strong communication and leadership skills Preferred Certifications: CompTIA A+, ITIL Foundation, Microsoft Modern Desktop Administrator ## Description Lead and supervise deskside support technicians, assigning tickets and ensuring SLAs are met Deliver white glove support for VIPs and executives, including priority response, proactive issue resolution, and discreet, high-touch service Provide hands-on support for laptop/desktop hardware and software issues (imaging, troubleshooting, patching, installs) Manage conference room and AV/VTC equipment (Zoom, Teams, Cisco/Poly systems), ensuring meeting readiness - including on-site, hands-on support for VIP meetings and events Maintain accurate IT asset inventory (procurement, deployment, tracking, audits, disposal) Serve as the primary escalation point for technical issues and government stakeholder communication Ensure compliance with government IT security and data handling policies ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) ## Related Articles - [Events like RSAC Get You CISOs. Developers Decide What Actually Gets Deployed.](https://www.wearedevelopers.com/magazine/693-events-like-rsac-get-you-cisos-developers-decide-what-actually-gets-deployed) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)