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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Operations Manager - Virtual - **Company:** Alight Solutions LLC - **Location:** Deerfield, IL, United States (Remote available) - **Experience:** Expert - **Salary:** $130,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Amazon Web Services, Amazon Elastic Compute Cloud, Amazon S3, Data Transmissions, Disaster Recovery, File Transfer, Identity and Access Management, Information Technology Operations, Knowledge Management, File Transfer Protocol (FTP), System Availability, Generative AI, Information Technology, Cloudwatch, Control M - **Published:** August 5, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17847744?backUrl=%2Fcareer%2F17847744%2FSenior-Operations-Manager-Virtual-Illinois-Deerfield ## About the Role * Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). * 7+ years of experience in IT operations, with at least 3+ years in a formal people management or leadership role. * Direct experience managingControl-M(or similar enterprise schedulers),Control-D, andMFTplatforms. * Proven experience managing infrastructure operations withinAWS(EC2, S3, IAM, CloudWatch). * Demonstrated experience with data transmission protocols (SFTP, AS2, HTTPS) and high-volume print fulfillment workflows. * Proven track record of managing high-severity production incidents ## Description * Lead the strategy, performance, security, and continuous improvement of Managed File Transfer (MFT), Control-M, Control-D, print fulfillment platforms, and associated AWS-hosted infrastructure. * Ensure high availability and operational excellence through the establishment, monitoring, and reporting of key performance metrics, SLAs, and system health indicators. * Direct incident management, escalation, disaster recovery, and business continuity programs to minimize risk and ensure service resilience. * Drive the adoption of AI, AIOps, and automation solutions to enhance monitoring, reduce operational complexity, streamline workflows, and improve service reliability. * Identify opportunities to leverage Generative AI and intelligent automation to improve technical documentation, knowledge management, support operations, and user experience. * Serve as a trusted advisor to internal stakeholders and external clients, aligning technology services and operational capabilities with business objectives. * Lead client onboarding activities and act as the senior escalation point for critical operational issues, ensuring timely resolution and a positive service experience. * Build and manage strategic relationships with technology and business partners, including vendor selection, contract renewals, licensing, and ongoing performance management. * Establish and mature 24x7 support capabilities, driving root cause analysis, process improvements, and proactive measures that enhance system stability and reduce recurring issues. * Lead, coach, and develop a diverse team of engineers, analysts, and technology professionals, fostering an inclusive, collaborative, and high-performing culture. * Promote continuous learning, accountability, innovation, and cross-functional partnership while supporting career growth and organizational success. ## Related Videos - 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