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# IT Support Technician

- **Company:** Prep Inc.
- **Location:** Philadelphia, PA, United States
- **Salary:** $45,000.0 - $50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software as a Service, Microsoft Office, Networking Basics, Student Information Systems, Peripherals, Information Technology, Gsuite
- **Published:** May 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d1d3bef0ed5a8058

## About the Role

Do you have experience in Laptop (troubleshooting support)?, Do you have a Bachelor's degree?, * Hands-on experience with device repair and troubleshooting, specifically Chromebooks

and PC laptops

 * Working knowledge of Google Workspace for Education, including Google Admin

Console

 * Experience troubleshooting desktop and cloud-based software, including Microsoft

Office and Google Apps

 * Ability to lift and move equipment weighing 50+ pounds

 * Strong problem-solving skills and attention to detail

 * Excellent communication and customer service skills

Preferred Qualifications

 * Prior experience working in a school or educational environment

 * Familiarity with device management systems and basic networking concepts

 * Experience with student information systems or educational technology platforms

 * A+ Certification or a Bachelor's degree in Information Technology

Work Environment & Expectations

 * Active, hands-on role requiring movement throughout the building

 * Frequent interaction with teachers, staff, and students

 * Ability to prioritize tasks in a dynamic school setting

## Description

Prep Charter is seeking a reliable and motivated IT Support Technician I to join our school's

technology team. This role is ideal for someone with strong foundational IT skills who enjoys

working in a fast-paced educational environment supporting both staff and students.

The technician will be responsible for day-to-day technical support, device maintenance, and

assisting with the management of school technology systems.

Key Responsibilities

 * Provide break/fix support for student and staff devices, including Chromebooks and

Windows laptops

 * Troubleshoot and resolve issues related to hardware, operating systems, and

peripherals

 * Support and maintain Google Workspace for Education, including basic administration

within Google Admin Console

 * Assist users with Microsoft Office and Google Apps (Docs, Sheets, Slides, Drive, etc.)

 * Set up, image, deploy, and maintain devices for students and staff

 * Manage inventory and asset tracking of school technology equipment

 * Provide technical support during school events and high-demand periods (e.g., testing,

onboarding)

 * Collaborate with the IT team on system improvements and ongoing projects

 * Maintain clear documentation of issues, resolutions, and procedures


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