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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SME - Microsoft Intune - **Company:** HCLTech - **Location:** Frankfurt am Main, Germany - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Application Packaging, Desktop Computing, Mobile Application Software, Windows PowerShell, Azure Active Directory, Mobile Security, Software Deployment, Software Distribution, Microsoft InTune, Casper Suite, CIS Benchmarks - **Published:** August 24, 2026 - **Apply:** https://de.indeed.com/viewjob?jk=15fe9784a2d7de16 ## About the Role Microsoft Intune * Android Enterprise * iOS / iPadOS Management * Mobile Application Deployment * Device Compliance & Security Policies * Conditional Access Secondary * MacOS Administration * Apple Business Manager (ABM) * MacOS Software Packaging & Deployment * Endpoint Security Management Additional * Windows 10/11 Administration * Hardware Diagnostics & Break/Fix * Active Directory & Microsoft Entra ID * PowerShell (Preferred) ## Description Mobile Solutions & Device Management (MacOS & Windows) Support Engineer L3 Onsite Location BASF - Ludwigshafen, Germany Experience 7-10 Years Primary Skills * Microsoft Intune Administration * Mobile Device Management (MDM) * Android Enterprise Management * iOS / iPadOS Device Management Secondary Skills * MacOS Administration & Support * Apple Business Manager (ABM) * Jamf Pro (JAMF) Administration * Mac Endpoint Security & Compliance Additional Skills * Windows 10/11 Client Support * Device Hardware Troubleshooting & Break/Fix * Endpoint Deployment & Lifecycle Management, Role Summary We are seeking a skilled Mobile Solutions & Device Management Support Engineer to provide end-to-end support for enterprise mobile and endpoint environments. The role focuses on managing Android, iOS, and MacOS devices through Microsoft Intune while delivering onsite support for Windows devices, hardware troubleshooting, device lifecycle management, and end-user assistance. The candidate will work closely with global teams to ensure secure, compliant, and seamless digital workplace services for BASF users., Administer and support Microsoft Intune environment. * Manage Android Enterprise and iOS device enrollment, policies, compliance, and application deployment. * Troubleshoot mobile device incidents, synchronization, enrollment, and security issues. * Manage device lifecycle activities including provisioning, replacement, retirement, and compliance monitoring. * Support Conditional Access, MFA, certificate-based authentication, and mobile security policies. MacOS Support * Provide L2/L3 support for MacOS devices. * Handle MacOS deployment, configuration, patching, software distribution, and troubleshooting. * Support Apple Business Manager and integration with Intune. * Ensure compliance with security baselines and endpoint management standards. Onsite Device Management & Windows Support * Provide hands-on support for Windows laptops, desktops, docking stations, and peripherals. * Perform imaging, provisioning, device refresh, break/fix, upgrades, and hardware replacement. * Troubleshoot Windows OS, application, network, and hardware-related issues. * Coordinate with logistics and vendors for device delivery, repair, and asset management activities. * Support VIP users and business-critical device issues where required. Service Management & Governance * Handle incidents, service requests, and changes in accordance with ITIL processes. * Maintain accurate documentation and knowledge articles. * Ensure adherence to SLAs, operational procedures, and security requirements. * Collaborate with global support teams, vendors, and workplace architecture teams. ## Related Videos - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [A practical guide to writing secure Dockerfiles](https://www.wearedevelopers.com/videos/109-a-practical-guide-to-writing-secure-dockerfiles) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [OPA for the cloud natives](https://www.wearedevelopers.com/videos/713-opa-for-the-cloud-natives) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [An inside look into the Group Application Store](https://www.wearedevelopers.com/videos/670-an-inside-look-into-the-group-application-store) ## Related Articles - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Dev Digest 191: Malware interviews, EU ❤️ Open Source and Skilled Agents](https://www.wearedevelopers.com/magazine/645-dev-digest-191-malware-interviews-eu-open-source-and-skilled-agents)