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# Help Desk Technician and Jr. Systems Administrator

- **Company:** The Colorado Springs School
- **Location:** Colorado Springs, CO, United States
- **Experience:** Starter
- **Salary:** $35,360.0 - $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Android Software Development, VoIP, Google Chrome, Computer Networks, Desktop Computing, Microsoft Office, Network Architecture, Networking Basics, Internet Protocol Telephony, Peripherals, Computer Equipment, Information Technology, Gsuite
- **Published:** May 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=eb58eadbfd460a42

## About the Role

Do you have experience in Windows?, * Previous helpdesk, customer support, or technical support experience

 * Familiarity with either GSuite or Office 365

 * Basic networking knowledge

 * Experience with VOIP systems

 * Basic knowledge of asset management and tracking using appropriate tools

 * Strong interest in technology and IT systems

 * Excellent customer service skills and patience when working with users of varying technical abilities

 * Basic understanding of computer hardware, software, and networking concepts

 * Comfortable with troubleshooting hardware issues, and familiarity with tier 1 processes for computers, projectors, printers, and peripherals

 * Familiarity with Mac, Windows, Chrome, and Android OS environments

 * Good problem-solving and analytical skills

 * Ability to work independently and as part of a team

 * Excellent communication skills, both verbal and written

 * Comfort with physical aspects of the job, such as lifting equipment, running cables, and walking a large 8-building campus

 * Passion for learning and staying updated with new technologies

 * Adaptability and willingness to take on various tasks

 * Patience and empathy when dealing with users of all technical levels

 * Ability to explain technical concepts in simple terms

 * Enthusiasm for working in an educational environment with students and staff

## Description

* Provide first-line technical support for staff and students

 * Assist with password resets and account management

 * Troubleshoot issues on Mac, Windows, Chromebook, and Android systems

 * Offer basic support for BYOD (Bring Your Own Device) equipment

 * Check out loaner equipment to staff and students

 * Manage and maintain GSuite, Office, and other basic software

 * Provide basic service and maintenance for printers and copiers

 * Set up and troubleshoot projectors and cable connections

 * Assist in network infrastructure maintenance and cable management

 * Configure VOIP phones and manage telecom systems

 * Collaborate with vendors for specialized support

 * Inventory and maintain assets keeping their locations up-to-date

 * Prepare testing computers and update software

 * Contribute to IT documentation and knowledge base

 * Prioritize quality customer service

 * Provides IT education for our staff and students

 * Work with direction from the IT Coordinator

 * Additional duties as assigned


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