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# Point-of-Sale Technical Support Specialist

- **Company:** The Alliance
- **Location:** Dallas, TX, United States
- **Experience:** Starter
- **Salary:** $33,280.0 - $37,440.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Microsoft Office, Networking Basics, Windows Remote Assistance, Software Engineering, Connectivity Problems
- **Published:** May 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7a678ce186a159fd

## About the Role

Do you have a valid Driver's License license?, Do you have experience in Windows?, Required:

 * 1-3 years of technical support, help desk, or related hands-on technical experience
 * Strong troubleshooting skills for hardware and software issues
 * Excellent communication skills and the ability to explain technical concepts to non-technical users
 * Comfort with Microsoft Windows and Office; basic networking knowledge
 * Reliable, detail-oriented, and able to manage multiple priorities
 * Valid driver's license and ability to travel locally to customer sites
 * Ability to lift up to 50 lbs and perform physical tasks (climbing ladders, crawling under desks, standing for extended periods)

Preferred (but we'll train the right person):

 * Experience with point-of-sale systems or merchant services
 * Familiarity with ticketing systems
 * Networking fundamentals (firewalls, connectivity troubleshooting)
 * Fluency in Spanish or another language

## Description

We're looking for a Point-of-Sale (POS) Technical Support Specialist to become our go-to expert on the point-of-sale devices and solutions we support. You'll troubleshoot remotely, deploy equipment, visit customer sites, and play a key role in getting merchants up and running smoothly.

If you love solving problems, explaining technical concepts to non-specialists, and thrive in a role that mixes customer interaction with hands-on technical work, this is the role for you.

What You'll Do

 * Provide technical support via phone, email, chat, and remote assistance for POS hardware, software, and network connectivity issues
 * Program, deploy, install, and troubleshoot POS equipment at our office and on-site at customer locations
 * Lead customer onboarding and implementation, including training and demos
 * Manage equipment inventory (orders, returns, repairs, fulfillment)
 * Document issues and resolutions; identify patterns and recommend improvements
 * Coordinate with internal teams and external partners to resolve complex issues
 * Participate in on-call rotation for after-hours support (evenings/weekends as needed)
 * Proactively develop and maintain your knowledge of new technologies and industry developments


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