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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Delivery Manager - **Company:** Think Specialist Recruitment - **Location:** Watford, UK - **Experience:** Experienced - **Salary:** £55,000.0 - £65,000.0 - **Contract:** Temporary contract - **Skills:** .NET Framework, Disaster Recovery, IT Management, Software Architecture, Release Management, SQL Databases - **Published:** August 19, 2026 - **Apply:** https://www.thinksr.com/register-for-job/3382/it-service-delivery-manager/ ## About the Role * At least 3 years experience within a similar IT service delivery role * Proven experience within managing and developing teams * Previous experience within vendor and contract management * Strong communication skills with the ability to communicate with internal and external parties * Exposure to .NET, SQL and Microsoft Power Platform * Owning incident and problem management processes * Must be happy to be office based 3 days a week within a commutable distance to Watford ## Description Think Specialist Recruitment are delighted to be working with a fantastic company based in the Watford area, this well established company have an exciting opportunity for a IT Service Delivery Manager to join their team. This opportunity will be responsible for the relationship between IT and the wider business, managing vendor relationships and leading a team of 3-4. The position will report directly into the Head of IT and Projects, working alongside the Data Manager and PMO Manager. The suitable candidate will be a strong people manager, with strong communication skills and at levels, with previous experience of IT Service Delivery. Salary - £55,000 - £65,000 plus great benefits This will be a hybrid working position - 3 days in the Watford office and 2 from home Some of the duties will include: * Lead and develop a team of 3-4, providing day-to-day direction, workload management, performance support and career development * Work with the Technical Governance Forum to promote best practice across development, coding standards, testing, documentation and technical delivery * Act as the main operational point of contact between IT and the wider business, managing escalations, resolving queries and building strong stakeholder relationships * Communicate IT activity, incidents, changes and planned downtime clearly and proactively across the business * Manage relationships with IT vendors and third-party suppliers, ensuring SLAs, contracts and service performance are effectively managed * Own business-facing incident and problem management, coordinating major incidents, root cause analysis and corrective actions with internal teams and suppliers * Oversee application and service management, including ownership, monitoring, release management, change control, documentation and disaster recovery * Maintain a working understanding of technologies including .NET, SQL and Microsoft Power Platform, working with the Technical Governance Forum on technical and architectural decisions * Ensure IT governance, security, compliance and audit requirements are met across operational services and applications * Identify and deliver continuous improvements to IT processes, technology and service delivery * Contribute to IT budgeting and ensure spend is appropriately managed and justified ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Azure-Well Architected Framework - designing mission critical workloads in practice](https://www.wearedevelopers.com/videos/1529-azure-well-architected-framework-designing-mission-critical-workloads-in-practice) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)