> Markdown version of [/jobs/ext/2452604-it-service-desk-analyst](https://www.wearedevelopers.com/jobs/ext/2452604-it-service-desk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Analyst - **Company:** Artis Recruitment Ltd - **Location:** Bristol, UK - **Salary:** £25,000.0 - £28,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Software Applications, Microsoft Azure, Microsoft Office, System Center Configuration Manager, Windows Servers, Software Deployment, Microsoft InTune, Information Technology - **Published:** August 21, 2026 - **Apply:** https://www.reed.co.uk/jobs/it-service-desk-analyst/57265257 ## About the Role We're looking for someone with strong IT knowledge and a genuine customer-first approach. Ideally, you'll have experience within a professional services or similarly fast-paced environment. You'll ideally have experience with: * Microsoft Office 365 * Active Directory * SCCM * Group Policy * Windows OS * Telephony and AV systems, including Avaya and video conferencing * 1st line technical troubleshooting * Remote support and desktop management Experience or qualifications in ITIL, Azure Fundamentals, Intune or Windows Server would be advantageous. Most importantly, you'll be organised, proactive and technically curious, with excellent communication skills and a genuine desire to provide outstanding IT support. ## Description As an IT Service Desk Analyst, you'll act as the first point of contact for IT-related queries and support requests, delivering a consistently high level of service across a wide range of systems, applications and hardware. You'll provide 1st and 2nd line support, troubleshoot technical issues, manage incidents through a call management system and support users through telephone, email, Teams, face-to-face and remote channels. The role operates on a shift pattern between 08:00 and 19:00, providing coverage across the organisation's core support hours. Key Responsibilities * Provide 1st and 2nd line support across IT applications and hardware * Diagnose and resolve technical issues, escalating where appropriate * Support software installations, upgrades and system maintenance * Respond to users via Teams, email, telephone and face-to-face * Assess the urgency and impact of incidents and prioritise accordingly * Maintain clear communication with users throughout the resolution process * Support mobile device administration using Microsoft Intune * Identify recurring issues and contribute to longer-term improvements * Follow established IT procedures, escalation processes and asset management protocols, If you're an experienced IT Service Desk Analyst looking for a permanent role where you can make an impact, develop your technical skills and work within a collaborative professional services environment, we'd love to hear from you. Skills * Active Directory * IT Support ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Building Talent Acquisitions Teams](https://www.wearedevelopers.com/videos/1496-building-talent-acquisitions-teams) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)