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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Analyst - Buffalo, NY (Hybrid) - **Company:** Personal Computers, Inc. - **Location:** Buffalo, NY, United States - **Experience:** Starter - **Salary:** $62,500.0 - $69,500.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Azure, Command-Line Interface, CompTIA Network+, Information Systems, Dynamic Host Configuration Protocol, Disaster Recovery, Domain Name System (DNS), Issue Tracking Systems, Windows Servers, Routing, Windows PowerShell, Cloud Services, TCP/IP, Virtualization Technology, Scripting, Microsoft InTune, Information Technology, Laptops - **Published:** May 16, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e17f801d3669eee2 ## About the Role Do you have experience in macOS?, Do you have a Bachelor's degree?, * 1-2 years of hands-on IT support experience, or equivalent technical training, degree work, or lab experience * Working knowledge of Microsoft 365 administration, identity concepts, and user/group/permission management * Basic understanding of TCP/IP, DNS, DHCP, routing, and standard troubleshooting methods * Experience supporting Windows 10/11, macOS, basic Windows Server roles, and Active Directory or virtualized environments * Strong problem solving, communication, and customer service skills, with the ability to follow documented procedures and handle client phone and email support, * Bachelor's degree in Computer Science, Information Systems, or related field * Exposure to Intune, Entra ID, Azure tools, backup and disaster recovery platforms, or cybersecurity best practices * Experience with PowerShell, scripting, or other command-line tools * Prior experience in an IT, managed services, or multi-tenant environment * Relevant certifications such as CompTIA Network+, Security+, or Microsoft Certified: Azure Fundamentals ## Description As a Technical Support Analyst, you'll support day-to-day technical operations and help ensure a strong client experience. Key responsibilities include: * Serving as a first point of contact for client issues received by phone, email, and ticketing systems * Troubleshooting Microsoft 365, workstation, access, connectivity, and general desktop issues * Performing onboarding and offboarding tasks across Microsoft 365, Entra ID, and Active Directory * Supporting identity and device administration, including enrollment and compliance activities * Monitoring alerts across endpoints, servers, backups, and cloud services * Assisting with server patching, system maintenance, and backup/disaster recovery checks * Deploying and supporting workstations, laptops, mobile devices, and other endpoint solutions * Using existing automation tools and scripts to complete routine tasks efficiently * Maintaining accurate tickets, time entries, documentation, and knowledge base records * Participating in a rotating after-hours support and maintenance schedule for urgent issues and updates What Success Looks Like In this role, you'll thrive if you: * Approach problems logically and communicate clearly * Learn new systems and tools quickly * Follow standards, documentation, and security best practices * Look for ways to improve efficiency and reliability * Collaborate well with teammates and senior engineers * Pay close attention to detail in both technical work and documentation * Are technically curious, service-minded, and eager to learn ## Related Videos - [Hacking MSSQL on Cloud. All of them. How I became sysadmin on Azure, AWS, GCP and Alibaba.](https://www.wearedevelopers.com/videos/100339-hacking-mssql-on-cloud-all-of-them-how-i-became-sysadmin-on-azure-aws-gcp-and-alibaba) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)