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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support & Systems Specialist - **Company:** Foam & Wash - **Location:** Poughkeepsie, NY, United States (Remote available) - **Salary:** $64,480.0 - $70,720.0 - **Contract:** Permanent contract - **Skills:** Software Applications, Backup Devices, System Configuration, Desktop Computing, Networking Hardware, PCI Data Security Standards, Service Pack, Wireless Networks, Tablet Computers, Firewalls (Computer Science), Information Technology, Network Support, Network Server - **Published:** August 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=298545f76e2a2b3f ## About the Role * Previous experience in IT support, systems administration, network support, or a similar hands-on technology role * Strong working knowledge of computer hardware, software applications, operating systems, and networking * Ability to diagnose problems efficiently and follow issues through to completion * Familiarity with cybersecurity best practices, system access controls, backups, and security protocols * Experience supporting POS systems or technology across multiple business locations is preferred * Familiarity with PCI compliance is preferred * Strong organization, documentation, and time-management skills * Excellent communication skills with the ability to explain technical issues to nontechnical employees * Ability to work independently while also coordinating effectively with employees, vendors, and outside partners * Bachelor's or associate degree in Computer Science, Information Technology, or a related field is preferred; equivalent practical experience will also be considered * CompTIA A+, Network+, Security+, or similar certifications are preferred but not required * Valid driver's license, dependable transportation, and the ability to travel regularly between locations ## Description Based in Poughkeepsie, New York Travel Throughout Dutchess and Orange Counties Occasional Evening and Weekend Availability Required Are you a hands-on IT professional who enjoys solving problems, helping people, and keeping critical systems operating reliably? Foam & Wash Car Wash is looking for a dependable and resourceful IT Support & Systems Specialist to support technology across our 13 Hudson Valley locations. This position will serve as the primary internal point of contact for day-to-day IT needs. You will provide hands-on support to our employees, troubleshoot technology issues, maintain hardware and network systems, coordinate with outside vendors, and help ensure our locations remain connected, secure, and operational. This is an on-site, field-based position that requires regular travel between Foam & Wash locations. What You'll Do * Provide prompt, hands-on technical support to employees at our headquarters and car wash locations * Diagnose and resolve hardware, software, network, connectivity, and system-related issues * Serve as Foam & Wash's primary point of contact with our enterprise-wide POS provider * Coordinate POS installations, upgrades, troubleshooting, and remote or on-site vendor support * Install, configure, upgrade, and maintain computers, printers, servers, tablets, networking equipment, and other business technology * Support and maintain routers, switches, firewalls, wireless networks, and related infrastructure * Perform routine system maintenance, including software updates, backups, security patches, and equipment inspections * Help plan and implement new hardware, software, and technology upgrades across multiple locations * Work closely with our outside IT partner to maintain cybersecurity standards and PCI compliance * Coordinate PCI scans, reporting, remediation, and required follow-up * Maintain accurate documentation of equipment, system configurations, procedures, vendor information, and troubleshooting steps * Train and guide employees on the proper and secure use of company technology * Prioritize technology issues based on their impact on customers and site operations * Provide occasional after-hours or weekend support when urgent technology issues affect business operations ## Related Videos - [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive) - [IKEA Story: Transforming an Iconic Retail Brand](https://www.wearedevelopers.com/videos/444-ikea-story-transforming-an-iconic-retail-brand) - [Hate organising your photos? 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