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# IT Technician I

- **Company:** CLS Health PLLC
- **Location:** Sugar Land, TX, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Software Applications, Desktop Computing, Issue Tracking Systems, Network Troubleshooting, Software Deployment, Information Technology
- **Published:** August 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ff1068fa552179c7

## About the Role

* Must have CompTIA A+ and preferably Network +
 * Technical Proficiency: Strong understanding of clinic-specific software, medical devices, and general IT systems.
 * Customer Service: Excellent customer service and interpersonal skills, with the ability to assist users of varying technical backgrounds.
 * Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.
 * Communication Skills: Clear and concise communication skills to explain technical concepts to non-technical users.
 * Documentation: Ability to maintain accurate and detailed documentation for troubleshooting procedures and support activities.
 * Team Collaboration: Work effectively as part of a team, collaborating with IT professionals and healthcare staff.
 * Adaptability: Ability to adapt to new technologies and workflows in the healthcare environment.
 * Regulatory Compliance: Understanding of healthcare data security and privacy regulations, especially HIPAA.
 * Preferably, candidates holding an A+ certification or Network+ are strongly encouraged to apply.

## Description

We are seeking a dedicated and skilled Level I - II Technical Support professional to join our dynamic team focused on providing seamless technical assistance within our healthcare clinic environment. As a Level I - II Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of clinic-specific technology, allowing our healthcare professionals to deliver optimal patient care., * Installing: Assembling and configuring hardware and peripheral components for workstations, encompassing tasks such as setting up monitors, desktops, and printers.

 * Troubleshooting: Diagnose and resolve hardware, software, and networking issues to maintain a reliable technology infrastructure.
 * User Support: Provide responsive and effective support to clinic staff, addressing inquiries related to software applications, medical devices, and IT systems.
 * Ticket Management: Log and manage support requests through a ticketing system, ensuring timely resolution and documentation of all issues.
 * Communication: Clearly and concisely communicate technical information to non-technical users, fostering a collaborative and supportive environment.
 * Documentation: Maintain accurate records of hardware configurations, software installations, and troubleshooting procedures to enhance support efficiency.
 * Collaboration: Work closely with IT professionals and healthcare providers to address technical challenges and implement solutions.
 * Security: Ensure compliance with healthcare data security and privacy regulations, such as HIPAA, to safeguard patient information.
 * Travel to other CLS Health locations


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