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# Service Desk Technician

- **Company:** BELMONT POINT MANAGEMENT, LLC
- **Location:** Hollywood, MD, United States
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Monitoring of Systems, Issue Tracking Systems, Software Licensing, Information Technology
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6879145e4874392e

## About the Role

To qualify for this position, you must possess the following:

 * Associate degree in Information Technology, Computer Science, or related field
 * 1 year minimum in a service desk or field IT technical support role, preferably within an MSP or similar environment
 * Must possess the ability to travel upwards of 10% of the time to other company building locations as needed

Preferred Experience/Certifications:

 * CompTIA A+
 * Microsoft Certified Professional
 * HDI
 * ITIL

## Description

* Provides first-line technical support to end users via phone, email, and in-person, ensuring timely and effective resolution of issues related to hardware, software, and systems within SLA
 * Analyzes technical issues and provides support, assistance, and advice to end users for resolving hardware, software, and systems-related problems
 * Documents and tracks all support requests in our ticketing system, prioritizing and escalating incidents as necessary to ensure swift resolution
 * Utilizes remote support tools to assist users working offsite, ensuring consistent and secure access to necessary resources
 * Performs deskside support for local users, including hardware setups, troubleshooting, and maintenance of IT equipment
 * Assists with the deployment of new equipment, ensuring smooth integration and functionality
 * Manages changes to user access, including disabling accounts when a user terminates and ensuring appropriate access levels
 * Ensures software licensing is assigned to users appropriately, maintaining compliance and tracking
 * Assists in collecting information for the equipment inventory, ensuring accurate records are maintained
 * Communicates effectively with clients to understand their IT needs, provide updates on ticket status, and ensure a positive support experience
 * Assists in monitoring system performance and security, identifying potential issues and working with senior team members to implement solutions
 * Maintains accurate and detailed documentation of support activities, solutions, and standard operating procedures to facilitate knowledge sharing and continuous improvement
 * Assists in the development and delivery of user training sessions on various IT systems and applications to enhance user competence and reduce support requests
 * Stays up-to-date with the latest industry trends, technologies, and best practices to continually enhance personal and team capabilities
 * Performs other duties as assigned to support the IT team and the overall mission of the company, Our cross-functional consulting services offer businesses unconventional approaches to improve their operations. Belmont Point Management ensures that key decision makers aren't bogged down with the day-to-day; by using our resources we can efficiently assist you in reaching your business objectives. We do so by staffing our team with top-notch professionals in every critical area of business.


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