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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # CRM Specialist - **Company:** The Victoria College - **Location:** Victoria, TX, United States - **Experience:** Experienced - **Salary:** $54,944.0 - $60,980.0 - **Contract:** Temporary contract - **Skills:** Business Process Modeling, Data Cleansing, Data Integration, Data Visualization, Database Theory, Student Information Systems, Information Technology, Data Management - **Published:** August 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f25a66ca221b0a57 ## About the Role * Bachelor's degree in computer information systems or related field, or associate degree and five years of relevant employment experience, required * Three years of related experience, preferably at a community college * Knowledge and experience with Student Information Systems (SIS), Customer Relationship Management (CRM) systems, and similar products preferred * Excellent problem-solving skills with the ability to understand complex problems and apply practical solutions as well as troubleshoot and resolve technical issues * Strong understanding of data management principles and experience with data integration * Strong understanding of database concepts and data management best practices * Strong attention to detail and commitment to data accuracy * Excellent interpersonal, written, and oral communication skills * Ability to understand, interpret, and effectively communicate complex information to target audiences * Ability to meet deadlines and multitask * Ability to work independently as well as part of a team in a fast-paced academic environment while maintaining strong customer service skills * Ability to work a flexible schedule, including some evenings and weekends * Willingness to travel to other College locations, conferences, etc. on an occasional basis * Experience implementing technology and training users * Demonstrated proficiency in building queries and using conditional logic to build workflows and targeted communications Physical Demands While performing the duties of this job, the employee is regularly required to use hands and fingers to handle controls, key pads, etc. Will be required to sit and reach with hands and arms as well as, sit, stand, walk, push, pull, bend and stoop while lifting boxes of files and displays. The employee will seldom lift and/or move up to 30 pounds while loading office supplies, displays and paper. Specific vision abilities required include close vision, some color vision, and the ability to adjust focus from documents to computer screen. Hearing of light to moderate sound is required by this job. The noise level in the work environment is usually moderate. ## Description The Marketing & Communications Department is recruiting for one full time CRM Specialist. This position supports the CRM Administrator in the coordination, development, and administration of the College's customer relationship management CRM system. This position is benefits eligible., * Provides support in the administration and maintenance of the College's CRM system, ensuring system integrity and security * Assists in configuring the CRM system based on College-specific requirements and best practices to support student recruitment, retention, and engagement efforts along with other strategic priorities * Collaborates with supervisor and various stakeholders to help optimize system functionality and streamline processes * Assists with development and implementation of best practices, guidelines, and procedures for CRM system usage * Assists with data integration and synchronization between the CRM system and other college systems, ensuring data consistency and accuracy * Assists with monitoring data quality, identifying and resolving data discrepancies, and data cleansing initiatives * Serves as a resource for CRM-related inquiries, troubleshooting issues, and resolving user concerns * Conducts testing of CRM features and integrations to ensure proper functionality and data accuracy * Manages daily CRM operations including the creation and scheduling of email and SMS communications, task creation, and maintenance of conversation settings * Develops and implements clear, concise, and effective communication campaigns tailored to targeted audiences * Serves as a liaison with the CRM vendor to coordinate feature requests, report bugs, and ensure timely issue resolution. * Participates in developing and delivering training and resources to educate users on CRM system functionality, data entry, and reporting capabilities and requirements * Assists with creating user documentation and FAQs to assist users in utilizing the CRM system effectively * Assists with developing and generating reports, dashboards, and data visualizations to monitor key performance indicators, provide actionable insights, support decision-making, and inform strategic initiatives * Assists stakeholders with leveraging CRM system capabilities * Assists with system audits and upgrades * Collaborates with supervisor, vendors, and internal Technology Services Department to resolve technical issues and implement system enhancements * Maintains confidentiality of information * Performs other related duties as assigned ## Related Videos - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [Shipping Quality Software In Hostile Environments ](https://www.wearedevelopers.com/videos/219-shipping-quality-software-in-hostile-environments) - [It's all about the Data](https://www.wearedevelopers.com/videos/425-it-s-all-about-the-data) - [Anomaly Detection - Using unsupervised Machine Learning for detecting anomalies in customer base](https://www.wearedevelopers.com/videos/6-anomaly-detection-using-unsupervised-machine-learning-for-detecting-anomalies-in-customer-base) - [Fingerboard to Keyboard: Transposing One Profession to Another](https://www.wearedevelopers.com/videos/868-fingerboard-to-keyboard-transposing-one-profession-to-another) - [The Data Mesh as the end of the Datalake as we know it](https://www.wearedevelopers.com/videos/156-the-data-mesh-as-the-end-of-the-datalake-as-we-know-it) ## Related Articles - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)