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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Specialist - **Company:** University Support Services LLC - **Location:** Meridian, CO, United States - **Experience:** Starter - **Salary:** $53,000.0 - $58,000.0 - **Contract:** Permanent contract - **Skills:** Apple IOS, Software Applications, Audio Video Distribution, Computer Networks, Desktop Computing, Issue Tracking Systems, Remote Service Software, Web Applications, Cloud Platform System, Peripherals, Computer Equipment - **Published:** August 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=bece5ef111901d5b ## About the Role * Working knowledge of professional audiovisual systems, classroom technology, and enterprise collaboration platforms. * Experience with Zoom, Panopto, and related collaboration technologies preferred. * Extron certification or equivalent professional AV certification is considered an asset * Ability to work independently, or as part of a team and collaborate effectively with diverse constituencies within a university setting * Demonstrate a high level of confidence in making strategic decisions, using good judgment, and innovative and creative problem-solving skills * Strong communication skills, time management, and a demonstrated high-level of discretion, tact, and diplomacy * Demonstration of a service-based attitude in dealing with customers and providing high-level support * Acceptable working knowledge with the ability to support a wide range of cloud-based infrastructure, computer hardware, and software * Familiar with IT Security best practices * Must be well organized and detailed oriented * Ability to use active listening techniques to improve communication with customers, * High School diploma required. Bachelor's degree preferred * ITIL version 3 or 4 certifications preferred * Help Desk Institute certifications preferred * Proficiency in Client Operating Systems, Apple iOS * Has at least one to two years' experience working as a computer or systems technician * Valid driver's license preferred Work Environment/Physical Demands * This job is performed in a positive, creative, and collaborative environment * This job operates in a professional office environment * The ability to maintain good concentration while dealing with interruptions ## Description The IT Specialist is responsible for carrying out routine software and hardware related tasks and projects, and in general providing a high level of technical assistance and training to staff, faculty, and students. The IT Specialist is responsible for following established protocols, installing and maintaining computer hardware, telecommunications, audio visual equipment and all University-supported network applications. The IT Specialist installs software, provides end-user technical support and training via phone, using remote support tools, and in-person. The IT Specialist performs quality assurance tasks to ensure user workstations and network performance meet University and staff, faculty, and student user requirements. The technician troubleshoots computer and network problems; determines the source of the problem, advises on appropriate action, and tests and implements solution., * Provide support and training to users on the use of computer software and hardware * Install, upgrade, maintain, inspect, repair and service computer hardware and software, including servers and peripherals * Maintain and monitor the IT support ticketing system by receiving, addressing, and resolving tickets * Undertake routine, scheduled or emergency inspections as part of the preventative maintenance program on all computer's equipment, replacing defective, malfunctioning, or non-functioning hardware parts * Identify, research, and resolve hardware and software problems * Respond to defects reported by users, and reporting as needed to leadership * Determine the priority and severity of calls and plan workload effectively * Assess and escalate serious or unusual problems to the appropriate group or analyst for resolution * Packing, unpack, assemble, disassemble, and physically transport computers, peripherals and network components from one location to another * Install, configure, maintain, and troubleshoot audiovisual (AV) equipment, classroom technology, and presentation systems to ensure reliable operation. * Support the administration and maintenance of enterprise collaboration and lecture capture platforms, including Zoom, Panopto, and related technologies. * Provide technical support for classroom technology, university events, presentations, and video conferencing systems as required. * Submit verbal and written reports on the status of technology services and any issues as needed * Ensure that safety guidelines are adhered to * Attend trainings as needed * Perform other duties as assigned ## Related Videos - [Apple Vision Pro: Proven Development Methods Meet the Latest Technology](https://www.wearedevelopers.com/videos/1190-apple-vision-pro-proven-development-methods-meet-the-latest-technology) - [Generate AI in the Browser with Chrome AI - Raymond Camden](https://www.wearedevelopers.com/videos/1770-generate-ai-in-the-browser-with-chrome-ai-raymond-camden) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Bringing digital education to refugee and host communities in remote regions of Africa](https://www.wearedevelopers.com/videos/644-bringing-digital-education-to-refugee-and-host-communities-in-remote-regions-of-africa) - [WebXR: Enabling Virtual and Augmented Reality on the Web](https://www.wearedevelopers.com/videos/965-webxr-enabling-virtual-and-augmented-reality-on-the-web) ## Related Articles - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)