> Markdown version of [/jobs/ext/2454734-helpdesk-specialist-uis](https://www.wearedevelopers.com/jobs/ext/2454734-helpdesk-specialist-uis). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Specialist - UIS - **Company:** Pacific University - **Location:** Hillsboro, OR, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Local Area Networks, Office Suite, Enterprise Data Management, Computer Equipment, Information Technology, Laptops, Mobile Computing, Hardware Asset Management - **Published:** August 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5e9ee2f02dc3c94d ## About the Role * 2+ years of experience in providing technical support, preferably in an educational setting, is required. * Certifications from CompTIA, Microsoft, or HDI are desired. REQUIRED KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS: * Competent in identifying and resolving a wide range of end-user technology issues. * Communicates with students, faculty, staff, and the public appropriate to the age of the individual served. * Builds on basic learning and carries it from one situation to another. * Demonstrates critical thinking skills in problem-solving and decision-making. * Asks questions and seek assistance. * Takes responsibility to eliminate the source of problems. * Demonstrates confidentiality regarding information pertaining to all students, faculty, and staff. * Maintains proper appearance and personal conduct for the employee's particular job. * Uses effective communication skills taking into consideration body language, filters, listening, paraphrasing, and questions with customers of diverse ethnic and cultural backgrounds. * Demonstrates ability to work in a team environment. * Familiarity with the use of the Office suite of applications, including Word and Excel. * Demonstrates ability to prioritize between multiple duties and stay organized in a challenging, often fast paced environment. * Demonstrates ability to communicate technical information to people of a broad range of backgrounds and technical knowledge, both verbally and in written communication. * Demonstrates ability to come across as calm, confident, knowledgeable, helpful, and professional, even when dealing with people who are angry or under stress., Stooping, Kneeling, Crouching, Crawling, Reaching, Standing, Walking, Pushing, Pulling, Lifting, Fingering, Grasping, Talking, Hearing, Repetitive motion, Applicants must be legally authorized to work in the United States at the time of hire and continue to work without employer visa sponsorship, now or in the future. ## Description Responsible for supporting the technology needs of students, faculty, and staff throughout the University. Investigates and resolve problems with online accounts, software, hardware, printers, and mobile computing devices., * The primary responsibility of the IT Helpdesk Specialist role is to provide remote and onsite support for internal/external end-users as well as diagnose and resolve technical issues. * Supports a multitude of functions related to Pacific University operations, which can involve system maintenance, local networks, security protocols, and hardware inventory. * Liaisons with Helpdesk and other IT specialist, including members of the Technology Operations, Enterprise Data Systems and Healthcare Clinic Information Technologies teams, to resolve issues. * Assists in the configuration, deployment, maintenance, troubleshooting, and support of computer workstations, laptops, printers, mobile devices, telecommunications equipment, and other computer hardware. * Contributes to the successful delivery of business-driven and internal IT projects and enhancements. * Monitors ticket queues to prioritize, address, and escalate requests and incidents in accordance with Service Level Agreements and ITSM best practices. * Aids and trains student workers, so that they can solve common problems. * Rapidly responds to urgent situations, which may include direct response as well as coordination and communication with IT staff, vendors, and business partners. * Establishes and maintains cooperative, friendly, and team-oriented relationships with coworkers, managers, supervisors, and others. * Notifies UIS management of any potential security, privacy or safety issues brought on by client technology use. * Maintains and updates asset information about university-owned technology. SECONDARY FUNCTIONS: * Perform other related duties as assigned. JOB SCOPE: Performs duties independently with minimal supervision, dealing with multiple priorities. Decisions are made within general policy guidelines but must require unique decision-making for each situation. Mistakes/errors may result in unhappy customers, damage to the academic careers of students, and work stoppages in vital University departments due to improperly resolved technology problems. ## Related Videos - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)