> Markdown version of [/jobs/ext/245495-it-support-specialist-ii-073qe](https://www.wearedevelopers.com/jobs/ext/245495-it-support-specialist-ii-073qe). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist II - 073QE - **Company:** Quartus Engineering Incorporated - **Location:** San Diego, CA, United States - **Experience:** Experienced - **Salary:** $60,320.0 - $101,920.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Macintosh Computers, Microsoft Azure, Backup Devices, System Configuration, Linux, Hypervisor, Virtual Private Networks (VPN), Network Attached Storage (Server Appliance), Network Administration, Cloud Services, Software Engineering, Wide Area Networks, Enterprise Data Management, Network Routers, Peripherals, Sonicwall, Firewalls (Computer Science), Information Technology, Wireless Technologies, Laptops, Veeam, Network Server, Cisco, User Accounts, Vmware - **Published:** May 16, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=20a4bdcdb94aabbb ## About the Role Do you have experience in Research?, Do you have a Bachelor's degree?, * BS degree in Information Technology, Computer Science or related field required * CompTIA A+ Certification or equivalent required * 2+ years hands-on experience working in LAN/WAN environments * 2+ years of desktop and/or helpdesk support experience * 2+ years experience administering and troubleshooting Active Directory/Group Policy * Experience administering Microsoft 365 products * Technical knowledge or direct experience with VMware suite of software products. Additional knowledge or experience with any other Hypervisors or VDI products is desirable. * Possess strong technical knowledge and troubleshooting of computer servers, SAN/NAS, workstations, printers, routers, firewalls, and switches * Technical knowledge or direct experience with Veeam or similar backup solutions. Must be able to communicate effectively * - in written and verbal format * Must be able to take direction for job functions * Must be a US Person (US Citizen or US Permanent Resident) * Ability to lift or push up to 50 pounds, * Microsoft and Cisco Certification * Technical knowledge or direct experience with Linux systems is desirable * Technical knowledge or direct experience with Cisco, SonicWALL Firewalls, Routers, Switches and Wireless Solutions including a solid understanding of the concepts of VPN's is desirable. ## Description As an IT Support Specialist in our San Diego, CA office, you will support our employees efficiently and practically in a fast-paced environment. This role will handle end user support requests and must be able to assist in other areas of IT including, but not limited to, managing end user accounts in an Active Directory and Azure environment, setting up, configuring and deploying hardware to employees, troubleshooting server and network related issues, managing backups and documentation., * Installs, connects, configures, upgrades, troubleshoots, diagnoses, and repairs hardware and software for desktops, laptops, mobile devices and peripherals. * Diagnoses, research, and resolves routine hardware and software issues. Gathers appropriate information to escalate to higher-level technicians, administrators, and /or vendors when needed. * Set up users workstations and peripherals. * Provide technical support to users in-person and remote (May require some travel to Virginia office) * Install, configure and maintain computer systems including Windows, Mac and Linux operating systems * Manage user accounts in Active Directory and Azure environment * Manage user accounts in multiple cloud-based services * Assist in backup and restoration of corporate data * Assist in writing documentation for computer systems procedures * Assist in the development and recommendation of network administration and operational procedures * Assist in configuring and maintaining servers (physical and virtual) and software * Other assigned IT related projects ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)