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# IT Support Specialist

- **Company:** Eckert Seamans Cherin & Mellott, LLC.
- **Location:** Pittsburgh, PA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Office365
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f8dafd5247200b46

## About the Role

* Outstanding communication skills
 * Excellent interpersonal and customer service skills
 * Ability to troubleshoot, think critically, and diagnose technical problems
 * Exceptional organizational skills and attention to detail
 * Ability to function well in a high-paced environment
 * Proficient with Microsoft Office365 and applications used in a law firm environment
 * Prior experience with a ticketing system is preferred

Education and Experience:

 * High school diploma or equivalent. Bachelor's degree preferred
 * Minimum two years of help desk experience

Physical Requirements:

 * Remain stationary for extended periods while performing repetitive tasks such as working at a computer
 * Ability to move throughout the office to attend meetings, access files, collaborate with colleagues, and use standard office equipment, including but not limited to, printers, copiers, scanners
 * Ability to move, transport, set up, breakdown or reposition technology equipment, up to 25 pounds
 * Ability to transport materials using carts, dollies, or other appropriate equipment

## Description

* Monitor the help desk phone queue as a priority, promptly answer incoming calls, and provide email and conference support to end users across the organization
 * Troubleshoot technical issues by applying critical thinking to diagnose root causes, determine appropriate solutions, and escalate as needed
 * Provide a courteous professional response to customers in a timely and accurate manner, via phone, email or chat
 * Follow-up and close out all open tickets
 * PC set-up, delivery and general maintenance
 * Provide on-call support after business hours
 * Performs other related duties as assigned


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