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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer (Tier 2) - NJ - **Company:** CUBX INC - **Location:** Lakewood, NJ, United States - **Experience:** Experienced - **Salary:** $55,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Microsoft Azure, Computer Networks, Dynamic Host Configuration Protocol, Domainkeys Identified Mail, Domain-Based Message Authentication Reporting and Conformance (DMARC), Domain Name System (DNS), Networking Hardware, Virtual Private Networks (VPN), Windows PowerShell, Remote Access Technology, Azure Active Directory, Cloud Services, Microsoft SharePoint, Virtual Local Area Networks, Software Troubleshooting, Sonicwall, Microsoft InTune, Sender Policy Framework (SPF), Information Technology, Deployment Automation, Firewall Services Module - **Published:** August 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5f99f71ec4d5b63c ## About the Role * 2+ years of IT/help desk experience in a professional environment * Level 2 desktop support and troubleshooting experience for Windows and macOS endpoints * Advanced Microsoft 365 administration experience (Exchange Online, SharePoint, Teams, Security & Compliance, OneDrive) * Hands-on networking configuration and troubleshooting experience (DNS, DHCP, VLANs, VPN/remote access, firewall rules) with network hardware such as SonicWall, Meraki, or UniFi * Experience administering Azure AD, Active Directory, and Group Policy (GPOs), plus basic Azure administration (VMs, networking, resource management) * Experience participating in IT projects (on-site hardware installations, network setups, software migrations, and cloud services deployments) * Experience using at least one ITSM/ticketing tool * Strong communication skills for providing technical updates directly to clients in a support context * Authorized to work in the United States * Able to travel to client sites approximately 15% of the time * Available for after-hours/on-call support on a rotating schedule, * Bachelor's degree in Computer Science or an IT-related field * Experience using Windows Autopilot for device provisioning and deployment * Experience configuring email authentication/security records (SPF, DKIM, DMARC) * Experience with Microsoft Entra ID (Azure AD) advanced features, including Conditional Access policies * PowerShell scripting experience * Holds at least one relevant certification: CompTIA A+, Network+, Security+, CCNA, or Microsoft MS-100/MS-101 ## Description As a Help Desk Technician II, you will play a critical role in supporting clients' IT environments, resolving complex technical issues, and ensuring seamless operations across a variety of platforms and services. You will be part of a collaborative team that values innovation, proactive problem-solving, and continuous learning., * Provide Level 2 help desk support for Windows, macOS, and mobile devices (iOS/Android) * Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, Security & Compliance, and OneDrive * Configure and troubleshoot networking components (DNS, DHCP, VLANs, VPNs, firewall rules) across SonicWall, Meraki, and UniFi hardware * Manage endpoints using Intune and Windows Autopilot; assist with Azure administration (Azure AD, VMs, networking, resource management) * Configure email security records (SPF, DKIM, DMARC) and perform hardware/software troubleshooting, patching, and driver updates * Utilize ITSM/ticketing tools to manage support tickets and maintain accurate documentation * Assist with IT projects, including on-site hardware installations, network setups, software migrations, and cloud deployments * Participate in occasional after-hours/on-call support and provide client training on IT best practices and security * Proactively identify and remediate potential issues while building and maintaining positive client relationships ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)